Salesforce is an extremely flexible and scalable CRM system that is delivered via the cloud (or software as a service - SaaS), for a monthly fee.
Five9 greatly enriches the Salesforce user experience by integrating its best-of breed contact solutions into the application, to take agent productivity to new levels.
Contact center agents can gain valuable information about customers before even answering the phone by enhancing the Salesforce experience, with Five9.
Five9’s integration with Salesforce enables telephony functionality from within an existing Salesforce user’s desktop. You can:
By seamlessly combining contact center software and Softphone functionality with industry-leading Salesforce Sales and Service Cloud solutions, Five9 empowers contact centers to fully capture all customer interactions, and ensure improved agent productivity, increased sales, and better customer service.
Five9’s pre-built integration for Salesforce offers contact center agents with robust features that include screen pop, voicemail, interactive voice response (IVR) scripting, click-to-dial functionality, call recording, and more. The powerful combination of Salesforce and Five9 Contact Center systems work better together, making agents more productive.
Five9’s integrations with Salesforce yields huge gains in agent productivity and efficiency, and ensures there is no switching between applications, and no fumbling around for the phone.
Call 1-800-553-8159 to talk to a Five9 expert. Want a free custom quote today? Just click on "Get Info." We are ready to help you.
Monthly or annual pricing with no long-term contracts.
Powerful, scalable, and secure cloud solutions.
Recognized by Gartner as a leader in Contact Centers.
Integrate with all the leading CRM packages.
All you need is a computer, a headset, and Internet.
Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.
Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
Outbound call centers dial out to reach customers or prospects, and are typically used when a sales team is prospecting for new customers. Outbound call centers may utilize autodialer and predictive dialing solutions to help maximize agent productivity by increasing the amount of connections agents can make with customers.
Deliver exceptional customer service using the sophisticated routing capability of the Five9 Inbound Cloud Call Center software. Next-generation systems route calls to the right agents at the right time and automatically put the customer’s information on agents’ desktops so they can resolve the issue quickly. Customers can perform routine functions through intelligent IVR with advanced voice recognition and...
Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem. Five9’s Agent Desktop Toolkit offers a rich, extensive framework of...
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Five9 resource library has rich materials for contact center managers, customer service, IT professionals…etc. Stay updated with the technology, best practices, or learn. Five9 resource library has a large collection of business success cases, white papers, datasheet, webinars, demo video…etc. that will meet your needs.
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