Contact-modal-phone-icon
1-800-553-8159
Contact-modal-map-icon
4000 Executive Parkway, Suite 400 San Ramon, CA 94583

What Is Salesforce?

Increase Productivity and Efficiency

Salesforce is an extremely flexible and scalable CRM system that is delivered via the cloud (or software as a service - SaaS), for a monthly fee.

Five9 greatly enriches the Salesforce user experience by integrating its best-of breed contact solutions into the application, to take agent productivity to new levels.

Contact center agents can gain valuable information about customers before even answering the phone by enhancing the Salesforce experience, with Five9.

Five9’s integration with Salesforce enables telephony functionality from within an existing Salesforce user’s desktop. You can:

  • Match inbound and outbound call information with Salesforce data
  • Control calls, including click-to-dial functionality, from within Salesforce
  • Display Salesforce data via “screen pops” when calls are made or received
  • Get easy call data into Salesforce reports

By seamlessly combining contact center software and Softphone functionality with industry-leading Salesforce Sales and Service Cloud solutions, Five9 empowers contact centers to fully capture all customer interactions, and ensure improved agent productivity, increased sales, and better customer service.

Five9’s pre-built integration for Salesforce offers contact center agents with robust features that include screen pop, voicemail, interactive voice response (IVR) scripting, click-to-dial functionality, call recording, and more. The powerful combination of Salesforce and Five9 Contact Center systems work better together, making agents more productive.

Five9’s integrations with Salesforce yields huge gains in agent productivity and efficiency, and ensures there is no switching between applications, and no fumbling around for the phone.

Call 1-800-553-8159 to schedule a free trial.

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.