Salesforce is an extremely flexible and scalable CRM system that is delivered via the cloud (or software as a service - SaaS), for a monthly fee.
Five9 greatly enriches the Salesforce user experience by integrating its best-of breed contact solutions into the application, to take agent productivity to new levels.
Contact center agents can gain valuable information about customers before even answering the phone by enhancing the Salesforce experience, with Five9.
Five9’s integration with Salesforce enables telephony functionality from within an existing Salesforce user’s desktop. You can:
By seamlessly combining contact center software and Softphone functionality with industry-leading Salesforce Sales and Service Cloud solutions, Five9 empowers contact centers to fully capture all customer interactions, and ensure improved agent productivity, increased sales, and better customer service.
Five9’s pre-built integration for Salesforce offers contact center agents with robust features that include screen pop, voicemail, interactive voice response (IVR) scripting, click-to-dial functionality, call recording, and more. The powerful combination of Salesforce and Five9 Contact Center systems work better together, making agents more productive.
Five9’s integrations with Salesforce yields huge gains in agent productivity and efficiency, and ensures there is no switching between applications, and no fumbling around for the phone.
Call 1-800-553-8159 to schedule a free trial.