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What Is Workflow?

Streamline Daily Contact Center Processes With Five9

Inadequate process workflow can adversely impact the performance of contact centers by increasing call time, and lowering the efficiency of operations. Every contact center requires automated workflow management to manage agent scheduling, and lower reduce operational costs.

What is Workflow?

Workflow can be defined a series of activities that are necessary to complete a task.

Seamlessly track, manage, organize, and collaborate workflows efficiently by synchronizing customer service, marketing, and sales, with Five9.

Five9 helps in building and implementing easy-to-use solutions that offer the insights needed to optimize workflow processes at the contact center. With robust supervisor applications, and easily configurable dashboards, Five9 empowers contact centers to deliver exceptional customer experiences.

Five9 cloud contact center software offers advanced capabilities that empower supervisors to improve workflow management, and increase bottom-line growth. The Five9 workflow management solution makes use of intelligent scheduling tools that focus on assigning and defining daily and weekly work rules.

With comprehensive preference-based scheduling, Five9 enables contact center supervisors to manage agent availability. Supervisors can also monitor agent satisfaction and performance, and assign assigning shifts based on leave requests, etc. Five9's solutions also offer the provision of sending schedule change as well as notifications.

With reports that monitor deviations, intraday activities, and schedule adherence, Five9 allows supervisors to seamlessly manage operations on the go. Gain 100 or more standard reports on call campaigns, interactive voice response (IVR) scripts, automated call distribution (ACD) queues, and a lot more.

Five9 improves workflow processes with CRM integrations to offer contact centers:

  • Better customer experience
  • Increased productivity, profitability, and sales
  • Reduced customer churn

To learn more about Five9's intuitive solutions from an expert, call 1-800-553-8159 or click on "Get Info" today. 

What Is Workflow?

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information