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Workflow Automation Software

Improve Service Levels with Workflow Automation Software

Businesses face stiff competition, and the only differentiating factor lies in customer service. To deliver exceptionally high customer service at all times, contact centers need workflow automation software that helps with agile planning of workforce schedule, and meet sudden high call volumes.

Five9, the top provider of cloud contact center software, automates your existing workflow, which in turn improves business outcomes. With more than 12 years of cloud contact center experience, Five9 has the expertise, and technology to support global operations. Five9’s intelligence scheduling tools use NICE Systems, providers of intent-based solutions that capture and analyze interactions, to give the desired ability to improve operational efficiency of the contact center.

Providing better workforce visibility, and managing agent schedule changes easily, Five9 enables supervisors to improve agent performance through coaching and training sessions, while monitoring agent schedule adherence.

Five9 workflow management solution utilizes intelligent scheduling tools that seamlessly define and assign daily and weekly work rules. With a preference-based scheduling, Five9 manages agent availability based on the forecasted head counts. Supervisors can easily monitor and track agent satisfaction as well as performance, while assigning shifts based on request for leave, etc. Five9 also offers the provision of sending activity reminders, and changing schedule notifications.

With reports to schedule adherence, monitor deviations, and intraday activities, Five9 gives supervisors get the power to manage and monitor operations on the go. Gain access to over 100 standard reports regarding automated call distribution (ACD) queues, interactive voice response (IVR) scripts, call campaigns,and more.

To run staffing tasks in the cloud, give us a call today at 1-800-553-8159 or simply click on "Get Info". An expert from Five9 is ready to answer your questions and provide a free quote. 

Workflow Automation Software

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information