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Workflow Management

Workflow Management Improves Agent Performance

Contact centers need automated workflow management in order to improve agent scheduling, and reduce operational costs. Five9 cloud contact center software offers a comprehensive set of capabilities that enable supervisors to improve workflow management, and drive bottom-line growth. With the experience of 12+ years of customer implementations, Five9 helps in building, implementing an easy-to-use, complete cloud contact center solution.

The workflow management solution uses intelligent scheduling tools that focus on defining and assigning daily and weekly work rules. It uses preference-based scheduling, and manages agent availability based on forecasted head counts. Supervisors can monitor agent satisfaction and performance, while assigning shifts based on leave requests, etc. There is also the provision to send activity reminders, and schedule change notifications.

With reports to monitor deviations, schedule adherence, and intraday activities, Five9 gives supervisors the power to manage operations on the go. Get more than 100 standard reports on automated call distribution (ACD) queues, call campaigns, interactive voice response (IVR) scripts, and more.

To learn more about our intuitive solutions, click on "Get Info" or call us at 1-800-553-8159. Our Five9 experts are ready to help. 

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information