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Workforce Management Services

Drive Operational Efficiency with Workforce Management Services

Today’s contact centers are challenged with increased customer expectations, and high volume call traffic. Administrators need to smartly manage agent performances, in order to derive optimal performance from the teams. Contact centers need the ability to leverage their agents, and adjust their schedules to drive business outcomes. Five9 workforce management services can help drive high agent performance.

Five9 workforce management services are aimed at optimizing agent utilization, and productivity, to drive business success. It offers intuitive features like identification of call volume and its trends, and prediction of future call volume. Supervisors can create agent schedules, monitor, and adjust schedule adherence, with ease.

With Workforce Management, contact center managers can seamlessly manage agent requests for time off, preferred work schedules, and make adjustments using the drag-and-drop scheduling tools, and broadcasts.

Contact center supervisors can alter, model, and align staffing with call-arrival patterns, and properly assign agents with specific skills to the right roles. By bringing workforce management services to the cloud, Five9 helps contact centers to reduce labor costs, and operating expenses, while simplifying the administration tasks.

When Five9 Workforce Management is combined with optional Five9 Quality Management features, organizations can ensure the right agents are placed in the right positions. Contact centers can achieve schedule adherence rates of more than 90 percent, and lower average handle time (AHT) by 40 percent.

Reduce agent attrition, and get highly motivated agent performances, with Five9.

To see Five9 in action, call us today at 1-800-553-8159 or just click on "Get Info."

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information