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Workforce Management Software

Workforce Management Software

Customers are not going to be happy if your employees are noticeably irritated or frustrated. Effective Workforce Management should be your number one priority. What are the best tools to make sure everyone is doing their job to the best of their ability?

Five9 understands your need to provide an atmosphere of community. Your business wants to exercise communicative skills and keep each employee informed. With Five 9 Workforce Management software, contact center administrators will:

  • Manage agent requests for preferred schedules, time off, and vacations
  • Make quick adjustments with drag-and-drop scheduling tools and broadcasts
  • Plan for special events
  • View individual agent availability on certain days
  • Identify the best time to hold meetings based on agent availability and call volume factors
  • Receive automatic notifications when schedules change for an individual agent or the entire staff

Partner with Five9 and leverage our dynamic Workforce Manager software today.  Start with a free quote and talk to an expert at Five9 to answer all your questions.

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.