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Workforce Management Solutions

Hosted Workforce Management & Scheduling Solutions

Scheduling agent tasks in contact centers is a laborious process. Supervisors need to take into account agent availability, and forecasted call volumes to ensure contact center operations are carried out smoothly. Workforce management solutions play a vital role in simplifying the work of supervisors, and managers.

Five9 is a leading solution provider of cloud contact center software. With a comprehensive set of workforce management capabilities that creates successful customer relations, the platform aims at improving agent performance. The solution leverages the powerful NICE Systems, providers of intent-based solutions, to capture and analyze interactions, and to improve business performance.

Using the Five9 workforce management solution, supervisors can:

  • Assign agent shifts based on seniority or any other ranking
  • Forecast intraday call volumes
  • Schedule ad-hoc events and meetings
  • Send activity reminders and change notifications

Forecasting, scheduling, and adherence – Five9 cover end-to-end supervisor operations to ensure increased operational efficiency. To learn how the workforce management solution can help your business grow, call 1-800-553-8159.

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.