Scheduling agent tasks in contact centers is a laborious process. Supervisors need to take into account agent availability, and forecasted call volumes to ensure contact center operations are carried out smoothly. Workforce management solutions play a vital role in simplifying the work of supervisors, and managers.
Five9 is a leading solution provider of cloud contact center software. With a comprehensive set of workforce management capabilities that creates successful customer relations, the platform aims at improving agent performance. The solution leverages the powerful NICE Systems, providers of intent-based solutions, to capture and analyze interactions, and to improve business performance.
Using the Five9 workforce management solution, supervisors can:
Forecasting, scheduling, and adherence – Five9 cover end-to-end supervisor operations to ensure increased operational efficiency. To learn how the workforce management solution can help your business grow, call 1-800-553-8159.