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Workforce Management Solutions

Hosted Workforce Management & Scheduling Solutions

Scheduling agent tasks in contact centers is a laborious process. Supervisors need to take into account agent availability, and forecasted call volumes to ensure contact center operations are carried out smoothly. Workforce management solutions play a vital role in simplifying the work of supervisors, and managers.

Five9 is a leading solution provider of cloud contact center software. With a comprehensive set of workforce management capabilities that creates successful customer relations, the platform aims at improving agent performance. The solution leverages the powerful NICE Systems, providers of intent-based solutions, to capture and analyze interactions, and to improve business performance.

Using the Five9 workforce management solution, supervisors can:

  • Assign agent shifts based on seniority or any other ranking
  • Forecast intraday call volumes
  • Schedule ad-hoc events and meetings
  • Send activity reminders and change notifications

Forecasting, scheduling, and adherence – Five9 cover end-to-end supervisor operations to ensure increased operational efficiency. To learn how the workforce management solution can help your business grow, click on "Get Info" or call 1-800-553-8159.

Workforce Management Solutions

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information