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Workforce Management Tools

Workforce Management Tools for Contact Center

Workforce management is important for call center operations. An automated tool can help define and assign daily and weekly work rules while managing agent availability by date.

Five9 offers hosted workforce scheduling software for Virtual Call Centers. It is the only workforce management tool that provides you with all the benefits of on-premise software without IT costs and delays.

Five9 is powered by NICE® to deliver a comprehensive set of integrated tools to manage agents effectively.

With Five9 at the forefront, you can:

  • Calibrate operational efficiencies with customer satisfaction goals
  • Achieve the right balance between cost and SLAs using forecasting tools
  • Keep each employee informed of the company business
  • Increase agent productivity and deliver excellent customer experience

Five9 workforce management tool helps you build your customer service center of excellence with intuitive applications. Balance your competing business objectives while adapting to the ever-changing call center needs. Learn more about pricing alternatives that best fit for your needs.

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.