Workforce management is important for call center operations. An automated tool can help define and assign daily and weekly work rules while managing agent availability by date.
Five9 offers hosted workforce scheduling software for Virtual Call Centers. It is the only workforce management tool that provides you with all the benefits of on-premise software without IT costs and delays.
Five9 is powered by NICE® to deliver a comprehensive set of integrated tools to manage agents effectively.
With Five9 at the forefront, you can:
Five9 workforce management tool helps you build your customer service center of excellence with intuitive applications. Balance your competing business objectives while adapting to the ever-changing call center needs. Learn more about pricing alternatives that best fit for your needs.