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Workforce Manager

In the Cloud Workforce Manager

Improve efficiency and lower costs with staff scheduling in the cloud. Five9 Workforce Management (WFM) integrates with the Five9 platform for effective, efficient staff scheduling. The results are lower costs, smoother operations, and happier agents.

Leveraging the power of the Five9® Virtual Contact Center, our WFM allows clients to run staffing tasks in the cloud environment. Powerful features include forecasting, identifying trends, predicting future call volumes and agent staff level requirements, and scheduling. Optimize costs by creating agent schedules based on forecasted headcount and call volume.  Monitor how well agents stick to schedules in real time and make adjustments as needed. 

 With Five9 Workforce Management, contact center administrators:

  • Manage agent requests for time off, vacations, and preferred schedules

  • Make adjustments through drag-and-drop scheduling tools and broadcasts

  • Plan for special events

  • View the availability of individual agents on certain days

  • Identify the best times to hold meetings based on call volume and agent availability factors

  • Automatically notifies when schedules change for the entire staff or an individual agent

Partner with Five9 and leverage the dynamic Workforce Manager. Click on "Get Info" and a Five9 expert will contact you with a free quote. 

Workforce Manager

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information