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Workforce Planning

Optimize Operations with Workforce Planning & Management Tools

In any contact center, workforce planning is important, because you must be able to plan for your short, medium, and long-term staffing requirements. Five9's Workforce Management is hosted workforce scheduling and monitoring software for Virtual Call Centers.

With its advanced forecasting and scheduling tools, the workforce management solution can optimize your call center operations, and internal workforce planning activities. Pre-integrated with Five9, it includes all the functionalities of on-premise technology, with cost saving benefits of cloud computing,

Five9 Workforce Management enables you to:

  • Lower your staffing costs
  • Increase agent satisfaction
  • Serve your customers more effectively

Enabling you to run all your call center applications in the cloud, forecasting with Five9 is easy, because you can identify trends and predict future call volumes, handle times, and staffing requirements. Partner with Five9 for your workforce planning needs. Start with a free quote and more info from a Five9 expert by clicking on "Get Info".

Workforce Planning

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information