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Call Center Workforce Tools

To convert your contact center into a center of excellence, you need to optimize agent performance. Supervisors and contact managers need a comprehensive set of workforce management tools to calibrate operational efficiencies, including agent schedule, monthly workload, schedule adherence, etc.

Five9's workforce management solutions help you strike the balance between cost and service delivery, through accurate, and real-time actionable intelligence. With user-friendly views and dashboards, the Five9 Workforce Management allows your managers to make adjustments to the schedules on the fly. Reports on agent performance enable identification of those agents that require additional coaching.

Our Workforce Management tool features include:

  • Forecasting-Using trends and future call volumes to forecast agent staff level requirements
  • Scheduling-Based on the forecast headcount and call volume to optimize costs
  • Adherence-Monitor agent's adherence to schedules in real time and make adjustments

Five9's Workforce Management tool has shown to achieve 90% schedule adherence rates and reduce Average Handle Time (AHT) by 40%. To efficiently monitor agent performance, partner with Five9. Call us at 1-800-553-8159 or simply click on "Get Info" and we will have an expert contact you.

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

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About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Call 1-800-553-8159 for More Information