What Is the Intelligent CX Platform?
The power of our people and our CCaaS platform make the difference. Five9 elevates both the customer and agent experiences by enabling your workforce with AI and evolving the contact center through a powerful CX platform. It’s our people and the relationships they bring to our customer engagements that create our true CX difference. Read the white paper to see how.
Improve Your CX Through Collaborative Intelligence
As a contact center leader, it can be difficult to know which technologies will be the most useful to your agents and the most effective with your customers.
Collaborative intelligence can support the longevity of your business amid a looming recession and rising fears of spending reductions and budget cuts. Read the report by CCW to learn how you can stay ahead.
OceanFirst Bank Deploys AI for Collaborative Intelligence
OceanFirst Bank advanced its mission to deliver community-focused customer service while modernizing its contact center by replacing legacy systems and deploying AI to improve agent skill and efficiency. OceanFirst saw the importance of what Five9 Agent Assist could offer when exploring the use of AI functionality.
See Our Game-Changing CX with Pro Golfer Max Homa
Five9 is proud to partner with PGA TOUR Pro and fan-favorite golf media personality Max Homa. Max’s dedication to his craft on and off the course, and the teamwork he displays with his caddie Joe, embody the Five9 mission to innovate and work together to achieve meaningful outcomes. They are the perfect metaphor for the Intelligent CX Promise.
Part of making a CX experience be a positive one is helping our agent experience be a positive one. I think that is where Five9 has really brought us to that elevated level.
Core Cloud
Increase business agility with work-from-anywhere capabilities, seamless CRM and UC integration, and powerful customer journey orchestration.
Digital Workforce
Use best-in-class AI to automate interactions and assist your live agents, reducing service costs while you deliver a more conversational service experience.
Employee Engagement
Implement the tools and insights to maintain business continuity and agility while more effectively managing agents and personalizing customer experiences.
Customer Experience
Engage customers where and how they want to communicate to create connected journeys and provide the type of intuitive, personalized, and more human experience they want.
