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How to Create a Better Customer Experience through Employee Focus

Nick Glimsdahl, Director of Contact Center Solutions at VDS, joins Genefa Murphy to discuss his new book and all the reasons why the employee experience should be your main area of focus for a better customer experience.

Are Sales and Service Friends or Foes?

Industry analyst Zeus Kerravala explains the importance of using data integrations to ensure the best possible customer journey.

Five9 Awarded Verint 2022 EMEA Cloud Partner of the Year 

Five9 is honored to be recognized for our achievements with Verint in EMEA, a clear illustration of our success and global expansion.

How a Public Sector Health Center Shifted to the Cloud in 48 Hours

Lake County Health Department and Community Health Center’s digital transformation story is an excellent example of what happens when the right people find the right technology at the right time.

Grow Trust in Your Brand with Consistency & Predictability

The majority of consumers would rather go to the dentist than call customer support. Shep Hyken explains how to avoid being “the root canal of CX.”

Cowabunga! Five9 is certified on the Now Platform® San Diego Release

ServiceNow recently launched the Now Platform® San Diego release, of which Five9 became certified. Being a San Diego native and Senior Director of our technology alliances at Five9, I was excited to share this excellent news. Benefits of the new Now Platform San Diego release include the ability to add new levels of productivity, automation, and innovation wherever work happens.

Five9 Further Enhances AI Platform to Improve Customer and Agent Engagement

The latest enhancements to Agent Assist and Five9 VoiceStream will help businesses unlock the next wave of business transformation through collaborative intelligence. 

Call 1-800-553-8159 to learn more about Five9