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Forrester Names Five9 a Leader Once Again

The Forrester Wave™: Cloud Contact Centers, Q3 2020

The Q3 2020 edition of the Forrester Wave evaluated the top 10 cloud contact center providers to score 32 categories across their current offering, strategy, and market presence.

Recognized as a Leader once again, Five9 received the highest score possible in several key areas including API breadth and depth, outbound capabilities, orchestration, number of live installations, high reliability, product vision, road map execution, and customer success.

Download the Forrester Wave to learn how Five9 measured up to other providers, as well as these key takeaways:

  • Key capabilities to consider before buying a cloud contact center solution
  • Strengths and weaknesses of individual vendors
  • Why Five9 was named a Leader
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Download The Forrester Wave™: Contact Center-As-A-Service (CCaaS) Providers, Q3 2020