Managed IT & Professional Contact Center Services
"The team was awesome, efficient, and knowledgeable…. They were always available for questions and supported all our concerns as we migrated from our legacy contact center solution." --Non-profit Customer
The Five9 Professional Services Methodology
Initiation includes identifying project roles, gathering workflow information and documentation, and preparing for definition.
Definition includes understanding key business outcomes, designing the solution, and mapping the schedule and critical path.
Configuration focuses on building the Five9 solution to meet your requirements, plus training and go-live preparation.
Deployment includes a controlled launch with live calls, configuration modifications, and monitoring agent and resource adoption.
Adoption steps include solution optimization, regular status meetings, and gap analysis for training, configuration, and process.
Sustaining activities include implementation sign off and the transition to customer support and account management teams.
Now more than ever, the contact center is the front door for many businesses.
At Five9, we are on a mission to help transform your contact center to meet customers’ heightened expectations while engaging and empowering your agents to deliver more human experiences.
Achieve success with our business results approach to sales, implementation, and service.
Adapt the cloud contact center to the needs of your business - not the other way around.
Reliable & Secure
Count on guaranteed uptime, crystal clear voice, and the most stringent levels of security.
Empower Your Agents
Make it easy for your agents to deliver the superior experience your customers want.