Gain new perspectives on AI, Five9, and cloud technology here on our blog. With new contact and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your team.
Teladoc was faced with a specific challenge: Implement a new contact center solution in only 45 days, while entering the busy season in the healthcare industry.
My mom and sister are representative of the modern consumers. My mom is the goldilocks mobile device user. My sister, on the other hand, uses her smartphone to search, engage, and acquire goods.
Founded in 2001, Five9 began the cloud revolution in contact centers. It’s been almost sixteen years, but when you look at the numbers it’s pretty surprising to me.
Your favorite brands are all over social media to update followers on company news, teach tips and tricks, share interesting industry topics, and engage with customers.
