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Pilot Freight Services Cut Call Abandonment to 2%

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Pilot Freight Services knew they needed to auotmate its contact center and added IVA to provide a smooth path to resolve routine requests. Read on to learn more about Pilot Freight’s success with Five9.

Read the case study to learn how Five9 enabled ConnectWise with:

  • Lowered call abandonment rate to ~2%
  • Fully resolved 45% of calls with IVA
  • Achieved 44% cost savings in the contact center

 

Download the Case Study