Zum Hauptinhalt springen

Contact Center-Ressourcen: Ihre Möglichkeiten mit der Five9 Cloud

Die Cloud Contact Center-Lösung von Five9 bietet ein Höchstmaß an Flexibilität zu einem Bruchteil der Kosten von Vor-Ort-Systemen.Erfahren Sie, wie Five9 auch Ihr Geschäft beflügeln kann.

Five9 Essentials Quality Management Datasheet Screenshot

Datasheet Five9 Essentials Quality Management

Five9 Essentials Quality Management (QM) is a powerful solution that meets all of the essential needs of a QM deployment.
Datenblatt herunterladen
Five9 Enterprise Quality Management Datasheet Screenshot

Datasheet Contact Center Quality Management

With Five9 Enterprise Quality Management you can evaluate, score, and create training for your agents using recorded omnichannel events to help improve agent performance and enhance customer satisfaction.

Datenblatt herunterladen
Five9 Video Datasheet Thumbnail

Datasheet Five9 Video

Five9 Video enables customers to use their mobile device to share what they’re seeing with an agent who can quickly diagnose the problem, annotate the video feed, and guide them to the solution in real time. 

Datenblatt herunterladen
Five9 Digital Engagement Datasheet Screenshot

Datasheet Five9 Digital Engagement

Five9 Digital Engagement seamlessly integrates with Five9 Voice to create extraordinary digital-first omnichannel experiences for your customers.
Datenblatt herunterladen
Five9 Liftoff for Cisco Users Datasheet Screenshot

Datasheet Five9 Liftoff for Cisco Users

The Five9 Liftoff for Cisco program offers Contact Center Enterprise and Express users a series of capabilities to ease the transition from on premises systems to Five9. 

Datenblatt herunterladen
Five9 Liftoff for Genesys Users Datasheet Screenshot

Datasheet Five9 Liftoff for Genesys Users

The Five9 Liftoff for Genesys program offers Genesys users a series of capabilities to ease the transition from Genesys to Five9. Depending on your needs, the transition can happen in stages or all at once. At each step, Five9’s experienced, former Genesys technical staff make the transition to Five9 as smooth as possible.

Datenblatt herunterladen
Five9 Liftoff for Avaya Users Datasheet Screenshot

Datasheet Five9 Liftoff for Avaya Users

We know moving your contact center operations to the cloud can seem like a daunting task. By partnering with Five9 you can reduce any risk and make moving to the cloud easy.

Datenblatt herunterladen
Five9 Interaction Analytics Datasheet Screenshot

Datasheet Five9 Interaction Analytics

Five9 Interaction Analytics enables you to evaluate 100 percent of your calls to identify customer behaviors and interest in your products or services.
Datenblatt herunterladen
Five9 Enterprise Workforce Management Datasheet Screenshot

Datasheet Workforce Management

Five9 Enterprise Workforce Management (WFM) provides a powerful tool to strategically manage your workforce in the contact center to ensure maximum productivity while meeting the scheduling needs of your agents.

Datenblatt herunterladen
Five9 WFO Recording Data Protection Datasheet Screenshot

Datasheet Five9 WFO Recording Data Protection

The Five9 WFO solution has a powerful protective layer of security that prevents exposure of valuable customer data. It supports efforts to meet regulatory compliance concerns and data privacy standards. 

Datenblatt herunterladen
Five9 Workforce Optimization Datasheet Thumbnail

Datasheet Five9 Workforce Optimization

With Five9 WFO, you can manage your contact center more effectively, streamline your operations, and deliver exceptional customer experiences with powerful tools. Read this data sheet to learn more.
Datenblatt herunterladen
Five9 Proactive Notification Datasheet Screenshot

Datasheet Five9 Proactive Notification

Five9 Proactive Notification, powered by Five9 Workflow Automation, automates omnichannel outbound communication to help your business create exceptional customer experiences.

Datenblatt herunterladen
Five9 Workflow Automation Datasheet Screenshot

Datasheet Five9 Whendu

Five9 Workflow Automation aggregates information, provides comprehensive views of data and performance, and automates sophisticated, cross-platform workflows and reactions based on the data and events being aggregated.
Datenblatt herunterladen
Vorschaubild zum Datenblatt des intelligenten virtuellen Agenten von Five9

Datasheet Five9 Intelligent Virtual Agent

Five9 AI nutzt die neuesten Technologien und gibt Unternehmen die Möglichkeit, Interaktionen mit Kunden über den intelligenten virtuellen Agenten von Five9 zu automatisieren und Agenten dabei zu helfen, ein menschlicheres Erlebnis zu bieten.
Datenblatt herunterladen
Five9 Virtual Assistant Datasheet Thumbnail

Datasheet Five9 Virtual Assistant

Five9 AI takes advantage of the latest technology to allow organizations to automate interactions with customers via Five9 Virtual Assistant and help agents deliver a more human experience.

Datenblatt herunterladen
data-sheet-agent-assist

Five9 Agent Assist

Five9 Agent Assist empowers live agents with AI-powered real-time assistance and automation, driving more efficient and productive customer conversations, improved agent satisfaction, and better business outcomes.
Datenblatt herunterladen
Five9 UC Integration with Zoom Phone Datasheet Screenshot

Datasheet Zoom UC Integration

The Five9 UC Integration with Zoom Phone enables agents to quickly connect with experts, conference them in, or transfer the call directly to answer the customer’s question.

Datenblatt herunterladen
Five9 Salesforce Integration Datasheet Screenshot

Datasheet Five9 Adapter for Salesforce

Engaging with customers is more important than ever, especially the ability to do so through an omnichannel experience. The Five9 Adapter for Salesforce allows you to deliver a more human customer service experience though a single-pane customer service and sales platform.

Datenblatt herunterladen
Five9 Adapter for ServiceNow Datasheet Screenshot

Datasheet Five9 Adapter for ServiceNow

Engage with customers through voice, email, and chat – all within a single ServiceNow desktop. 

Datenblatt herunterladen
Five9 Adapter for Zendesk Datasheet Screenshot

Datasheet Five9 Adapter for Zendesk

With the Five9 Adapter for Zendesk, you can digitally transform your service organization and deliver a world-class experience for every customer interaction.

Datenblatt herunterladen
Five9 Adapter for Oracle NetSuite Datasheet Screenshot

Datasheet Five9 Adapter for Oracle NetSuite

The Five9 Adapter for Oracle NetSuite enables your sales and services in a single environment to handle customer interactions and deliver a more human experience. 

Datenblatt herunterladen
Five9 Adapter for Microsoft Dynamics 365 Datasheet Screenshot

Datasheet Five9 Adapter for Microsoft Dynamics 365

With the Five9 Adapter for Microsoft Dynamics 365, your agents are given the insights they need to accelerate your customers’ journey to the right outcome as quickly as possible.

Datenblatt herunterladen
Five9 Supervisor Plus Datasheet Screenshot

Datasheet Five9 Supervisor Plus

Supervisor Plus von Five9 bietet Supervisoren Zugriff auf Echtzeitdaten und die Möglichkeit zur individuellen Anpassung ihrer Arbeitsumgebung. Das erleichtert die Überwachung und Motivation von Mitarbeitern sowie die Verwaltung von Contact-Center-Ressourcen.

Datenblatt herunterladen
Five9 Digital Outreach Datasheet Screenshot

Datasheet Five9 Digital Outreach

Five9 Digital Outreach increase results for your outbound campaigns and improves customer satisfaction.

Datenblatt herunterladen
Five9 Secure Payment Capture Datasheet Screenshot

Datasheet Five9 Secure Payment Capture

In addition to being essential for fielding service questions, contact centers must also securely handle protected personal information (PPI), payment card information (PCI), and additional regulated data. As data protection and security standards continue to evolve, organizations must figure out ways to capture payment information to help customers while also staying compliant to avoid large fines. 

Datenblatt herunterladen
Five9 Operational Intelligence Datasheet Screenshot

Datasheet Five9 Operational Intelligence

Five9 Operational Intelligence, powered by Five9 Workflow Automation, automatically aggregates information in real time using a library of pre-built connections to CRM, service management, order entry, billing, and other popular business systems.
Datenblatt herunterladen
Five9 Solution Bundles

Five9 Solution Bundles

Five9 helps you deliver exceptional customer experiences while modernizing your contact center through the power and agility of the Five9 Intelligent Cloud Contact Center.
Datenblatt herunterladen
Five9 Social Engagement Datasheet Screenshot

Datasheet Five9 Social Engagement

Five9 Social Engagement helps your business respond intelligently to social media mentions to create positive business outcomes and exceptional experiences.
Datenblatt herunterladen
Five9 Engagement Workflow Datasheet Screenshot

Datasheet Five9 Engagement Workflow

Five9 Engagement Workflow makes it easy to collect and leverage important data and understand customer intent, helping you deliver a service experience tailored to each customer’s needs. Improve self-service, customer engagement, and agent productivity by using this powerful tool.

Datenblatt herunterladen
Five9 UC Integration with Microsoft Teams Datasheet Screenshot

Datasheet Microsoft Teams UC Integration

Five9 UC Integration with Microsoft Teams enables agents to consult with experts, conference them in, or transfer the call directly to answer the customer’s question on the first contact.

Datenblatt herunterladen
Five9 Agent Desktop Plus Datasheet Thumbnail

Datasheet Agent Desktop Plus

With Five9 Agent Desktop Plus, agents are equipped to provide more personalized customer service by understanding customers’ journey and history prior to their current interaction, while meeting them on their channel of choice.

Datenblatt herunterladen
Global Voice

Datasheet Five9 Global Voice

Five9 Global Voice makes it easier and more desirable than ever for enterprises to move their contact center infrastructure to the cloud. Use it to deliver extraordinary customer experiences anywhere in the world with carrier grade voice quality.

Datenblatt herunterladen
Five9 Outbound Contact Center Thumbnail

Datasheet Outbound Cloud Contact Center

The Five9 Outbound Contact Center uses automated dialers to triple your productivity and improve contact ratios. Advanced campaign management and reporting tools make management a breeze.

Datenblatt herunterladen
Five9 Inbound Voice

Datasheet Inbound Cloud Contact Center

Five9 Inbound Voice enables you to provide customers with a more human experience and reach the right outcome faster and more effectively.
Datenblatt herunterladen
Five9 Performance Dashboard Datasheet Screenshot

Datasheet Five9 Performance Dashboard

Five9 Performance Dashboard aligns goals, increases performance transparency and alignment, and fosters collaboration to instill a culture of high performance and accountability. Download the whitepaper today to learn more.

Datenblatt herunterladen
Omnichannel Powered by Five9 Datasheet Screenshot

Datasheet Omnichannel Powered by Five9

The Five9 omnichannel solution helps you empower your agents to deliver a tailored and seamless customer experience on your customers’ channel of choice.

Datenblatt herunterladen
Five9 Fact Sheet Screenshot

Five9 Company Fact Sheet

Five9 delivers the most trusted and reliable cloud contact center proven to unlock customer intelligence and insights that
empower agents and organizations to deliver extraordinary customer experiences in a digital era.
Datenblatt herunterladen
2021-24-The-Aragon-Research-Globe-for-Intelligent-Contact-Centers-2021

The Aragon Research GlobeTM for Intelligent Contact Centers, 2021

Aragon Research releases its third Aragon Research GlobeTM for intelligent contact centers (ICCs). The ICC market is in the midst of consolidation as the demand for contact centers has grown during the pandemic. As digital labor continues to grow, the 15 major vendors in this report are offering different levels of virtual agent capabilities.

Datenblatt herunterladen
aragon-research-globe-AI

The Aragon Research GlobeTM for Conversational AI, 2021

Aragon’s first Aragon Research GlobeTM for Conversational AI examines 22 major providers in a market category that is growing at a very fast rate. The increasing maturity and innovation in artificial intelligence (AI) software and the evolution of GPU and neural processing hardware is powering the growth of conversational AI solutions.

Datenblatt herunterladen
Five9 Datasheet Language Support

Datasheet Intelligent Virtual Agent Supported Languages

Five9 Intelligent Virtual Agent enables brands to serve more customers across global geographies with a vast array of language support for natural language processing, speech recognition, and text-to-speech capabilities.
Datenblatt herunterladen
Five9 Workforce Optimization Datasheet Thumbnail

Datasheet Five9 Workforce Optimization

With Five9 WFO, you can manage your contact center more effectively, streamline your operations, and deliver exceptional customer experiences with powerful tools. Read this data sheet to learn more.
Datenblatt herunterladen
Five9 Workflow Automation Datasheet Screenshot

Datasheet Five9 Whendu

Five9 Workflow Automation aggregates information, provides comprehensive views of data and performance, and automates sophisticated, cross-platform workflows and reactions based on the data and events being aggregated.
Datenblatt herunterladen
Five9 WFO Recording Data Protection Datasheet Screenshot

Datasheet Five9 WFO Recording Data Protection

The Five9 WFO solution has a powerful protective layer of security that prevents exposure of valuable customer data. It supports efforts to meet regulatory compliance concerns and data privacy standards. 

Datenblatt herunterladen
Five9 Virtual Voice Over

Datasheet Five9 Virtual Voiceover

Five9 Virtual Voiceover enables you to generate lifelike text-to-speech on the fly, significantly reducing the time and expense of producing high-quality voiceovers for intelligent virtual agents (IVAs).
Datenblatt herunterladen
Five9 Virtual Assistant Datasheet Thumbnail

Datasheet Five9 Virtual Assistant

Five9 AI takes advantage of the latest technology to allow organizations to automate interactions with customers via Five9 Virtual Assistant and help agents deliver a more human experience.

Datenblatt herunterladen
Five9 Video Datasheet Thumbnail

Datasheet Five9 Video

Five9 Video enables customers to use their mobile device to share what they’re seeing with an agent who can quickly diagnose the problem, annotate the video feed, and guide them to the solution in real time. 

Datenblatt herunterladen
Five9 Supervisor Plus Datasheet Screenshot

Datasheet Five9 Supervisor Plus

Supervisor Plus von Five9 bietet Supervisoren Zugriff auf Echtzeitdaten und die Möglichkeit zur individuellen Anpassung ihrer Arbeitsumgebung. Das erleichtert die Überwachung und Motivation von Mitarbeitern sowie die Verwaltung von Contact-Center-Ressourcen.

Datenblatt herunterladen
Five9 Social Engagement Datasheet Screenshot

Datasheet Five9 Social Engagement

Five9 Social Engagement helps your business respond intelligently to social media mentions to create positive business outcomes and exceptional experiences.
Datenblatt herunterladen