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Contact Center-Ressourcen: Ihre Möglichkeiten mit der Five9 Cloud

Die Cloud Contact Center-Lösung von Five9 bietet ein Höchstmaß an Flexibilität zu einem Bruchteil der Kosten von Vor-Ort-Systemen.Erfahren Sie, wie Five9 auch Ihr Geschäft beflügeln kann.

3 Steps to Smarter, Faster, and Easier COVID-19 Vaccine Communication eBook Screenshot

eBook Workflow Automation

Distributing the COVID-19 vaccine to consumers is a critical step to overcoming the pandemic. They want to know when, where, and how to get their shots. Consumers have a lot of questions and expect the organizations administering vaccines to provide timely information and services across many different support channels. Effectively communicating with them is a major challenge, but doing it right is important for ending the pandemic, safeguarding consumers, and building loyalty.
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ebook-intelligent-virtual-agent-iva-solution-guide-en

eBook Five9 Intelligent Virtual Agent Solution Guide

Verbraucher haben sich daran gewöhnt, Hilfe von ihren persönlichen virtuellen Assistenten zu erhalten, und bei der Kontaktaufnahme mit Unternehmen bevorzugen sie zunehmend Self-Service-Optionen.
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Meeting Employee Expectations

eBook Meeting Employee Expectations

No matter what size organization or industry, contact centers face massive shifts in employee expectations. By providing employees with flexibility, seamless cloud technology, and opportunities for advancement, contact centers can exceed rising employee expectations.
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Kunden Stories

Erfolgsgeschichten von Kunden 2021

Alles, was wir bei Five9 tun, beginnt und endet mit unseren Kunden. Es ist unsere Leidenschaft, unseren Kunden außergewöhnliche Kundenerlebnisse zu bieten, und wir sind entschlossen, ihnen zum Erfolg zu verhelfen.
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customer success stories 2021

eBook Five9 Customer Success Stories 2021

The following customer stories and quotes highlight the challenges our customers have faced, and share how Five9 helped them achieve their business objectives - creating valuable partnerships and delivering exceptional experiences to their customers along the way.
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customer success stories 2020

eBook Five9 Customer Success Stories 2020

The following customer stories and quotes highlight the challenges our customers have faced, and share how Five9 helped them achieve their business objectives - creating valuable partnerships and delivering exceptional experiences to their customers along the way.
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Increase Business Agility With Cloud CRM Integrations

eBook Increase Business Agility with Cloud CRM Integrations

Improve agent efficiency and increase ROI utilizing a single, intuitive user interface to provide greater customer satisfaction in real-time with an optimized integration between Five9 and leading CRM platforms.
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Meeting Employee Expectations

eBook Meeting Employee Expectations

No matter what size organization or industry, contact centers face massive shifts in employee expectations. By providing employees with flexibility, seamless cloud technology, and opportunities for advancement, contact centers can exceed rising employee expectations.
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Five9 Retail eGuide 2022

Five9 Retail eGuide 2022

Explore nine innovative customer touchpoints to enhance customer-centric moments. From platforms that encompass a wide approach, such as social media platforms to those that empower 1:1 engagement, learn about opportunities to enhance your strategy.
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3 Steps to Smarter, Faster, and Easier COVID-19 Vaccine Communication eBook Screenshot

eBook Workflow Automation

Distributing the COVID-19 vaccine to consumers is a critical step to overcoming the pandemic. They want to know when, where, and how to get their shots. Consumers have a lot of questions and expect the organizations administering vaccines to provide timely information and services across many different support channels. Effectively communicating with them is a major challenge, but doing it right is important for ending the pandemic, safeguarding consumers, and building loyalty.
E-Book erhalten
The Future is Calling: Why it’s Time to Upgrade Your IVR to an IVA

eBook The Future is Calling

Who’s answering your calls? Do your callers reach a self-service system powered by interactive voice response (IVR)? If so, you probably know there’s much more powerful technology out there that can provide a better customer experience.
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The Five9 Guide to Making Customer Service a More Human Experience eBook Screenshot

eBook The Five9 Guide to Making Customer Service a More Human Experience

In this eBook, we explore what customers really want from your business, how the right cloud contact center technology enables you to provide more human experiences across every aspect of their journey, and how these experiences can help you build their loyalty.
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3 Steps to Smarter, Faster, and Easier COVID-19 Vaccine Communication eBook Screenshot

eBook Reimagine the Contact Center Experience

Distributing the COVID-19 vaccine to consumers is a critical step to overcoming the pandemic. They want to know when, where, and how to get their shots. Consumers have a lot of questions and expect the organizations administering vaccines to provide timely information and services across many different support channels. Effectively communicating with them is a major challenge, but doing it right is important for ending the pandemic, safeguarding consumers, and building loyalty.
E-Book erhalten
Nextiva UCaaS eBook Screenshot

eBook Nextiva UCaaS

Even with the best communication technologies in your arsenal, customers can have fragmented, poor experiences. When employees in customer-facing departments can’t collaborate in real time, organizations face an uphill challenge to deliver seamless customer interactions. Despite the surge in unified communications, many firms haven’t integrated it with their contact centers.
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How to Deliver Exceptional, Digital-First Omnichannel Experiences in the Cloud eBook Screenshot

eBook Natural Language IVAs

Intelligent virtual agents (IVAs) that leverage natural language technology can effectively handle routine contact center tasks while delivering more conversational self-service to customers. The entire experience requires less effort, which research has shown can have a major impact on customer loyalty. This eBook describes the many other benefits of natural language IVAs and provides a framework for realizing those results in your own contact center.
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Intersection of UCaaS and CCaaS for CX eBook Screenshot

eBook Intersection of UCaaS and CCaaS for CX

Having a unified contact center is critical to a company’s success and the ability to provide customers with the exceptional service and support experiences they expect.
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ebook-intelligent-virtual-agent-iva-solution-guide-en

eBook Five9 Intelligent Virtual Agent Solution Guide

Verbraucher haben sich daran gewöhnt, Hilfe von ihren persönlichen virtuellen Assistenten zu erhalten, und bei der Kontaktaufnahme mit Unternehmen bevorzugen sie zunehmend Self-Service-Optionen.
E-Book erhalten
The Five9 Guide to Contact Center Outsourcers

eBook Five9 Guide for CC Outsourcers

Today’s customers demand exceptional service and support every time they contact your business.
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Woman smiling talking on phone

eBook Five9 Customer Success Stories

The following customer stories and quotes highlight the challenges our customers have faced, and share how Five9 helped them achieve their business objectives - creating valuable partnerships and delivering exceptional experiences to their customers along the way.
3 Steps to Smarter, Faster, and Easier COVID-19 Vaccine Communication eBook Screenshot

eBook Digital Engagement

Today’s customers expect your brand to have the technology to deliver seamless, connected experiences across channels (phone, email, webchat, SMS, social media, and video) that save them time and provide accurate, timely resolutions to sales or service inquiries. This eBook explains how to deliver the digital-first omnichannel experiences customers want so you can meet their expectations, win their business, and sustain their loyalty.
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Screenshot – E-Book – Kundenerlebnis-Reifegrad-Modell

eBook CXMaturityModel

Das Kontaktzentrum ist das neue Tor zu Ihrem Unternehmen, und beständig ein hervorragendes Kundenerlebnis zu bieten, ist unverzichtbar. Doch wo steht Ihr Unternehmen im Hinblick auf ein ausgereiftes Kundenerlebnis vor dem Hintergrund rascher technologischer Veränderungen? Wie gut ist Ihr Unternehmen aktuell in der Lage, leistungsstarke neue Lösungen zu nutzen, mit denen das Kundenerlebnis vollkommen neu gestaltet werden kann und durchschlagende Ergebnisse erzielt werden können?
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3 Steps to Smarter, Faster, and Easier COVID-19 Vaccine Communication eBook Screenshot

eBook COVID

Distributing the COVID-19 vaccine to consumers is a critical step to overcoming the pandemic. They want to know when, where, and how to get their shots. Consumers have a lot of questions and expect the organizations administering vaccines to provide timely information and services across many different support channels. Effectively communicating with them is a major challenge, but doing it right is important for ending the pandemic, safeguarding consumers, and building loyalty.
E-Book erhalten
Conversational AI for Retail Service Automation

eBook Conversational AI for Retail Service Automation

Digital marketplaces are recreating retail and driving new consumer expectations that demand relentless innovation.
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Contact Center Outsourcers Playbook 04 eBook Screenshot

eBook Contact Center Outsourcers Playbook 04

The success of your contact center relies on the metrics displayed and shared with key stakeholders. It’s not enough to just say “things are doing great” and move on. Managers must be provided with reports in order to conduct proper analysis of what is working and what isn’t. Share the success and improve upon the issues that have been identified. Read this playbook to learn more!

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Contact Center Outsourcers Playbook 03 eBook Screenshot

eBook Contact Center Outsourcers Playbook 03

Contact center managers are tasked with the challenge of balancing staffing levels while maintaining profitability. You want to ensure your contact center is staffed accordingly to deliver a great customer experience. In order to do so, you must look at ways to improve the workload of your agents and optimize their schedules. Read this playbook to learn more!

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Contact Center Outsourcers Playbook 02 eBook Screenshot

eBook Contact Center Outsourcers Playbook 02

Delivering a great customer experience starts with your agents but, more importantly, how they are trained. Agents must be empowered to succeed and that all starts within your business. When a new agent is hired, it’s important that they are properly onboarded, trained, and coached for continuous development. Read this playbook to learn more!

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Contact Center Outsourcers Playbook 01 eBook Screenshot

eBook Contact Center Outsourcers Playbook 01

Customers today are more demanding than ever and expect nothing less than exceptional customer service when interacting with your business. Agents are on the frontline to deliver brand value and the customer experience starts with them. In addition to having essential tech and people skills, they must also understand how to react and solve complex situations when they face them.

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5 Performance Roadblocks eBook Screenshot

eBook 5 Performance Roadblocks

Many contact centers encounter roadblocks on the road to pursuing operational excellence. Factors like data consolidation, information access, operational visibility, management, and employee engagement often present serious challenges. Five9 Performance Dashboard helps your operation break through theses roadblocks to deliver excellent customer experiences.
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