Citrix is a big proponent of the cloud. It enables us to focus on what we are supposed to be focused on. Why not let an organization like Five9—that specializes in call centers, telephony, IVRs—own that piece?
Senior Architect, Citrix
Hear why Citrix moved from a premise-based solution to cloud contact center technology. Key drivers included solid click-to-call, call monitoring, Salesforce integration, management dashboard features, and the ability to add seats quickly—all at lower costs.