Service Index 2017
Five9 Surveys Executives and Consumers to Define and Track How Digital Transformation Enhances the Customer Experience
In today’s marketplace, the rapid evolution to digitization is changing the way businesses and consumers interact. Five9 commissioned polling firm, Zogby Analytics, to survey Business Decision Makers (BDMs) and Consumers about their attitudes and insights on customer engagement.
These insights will:
- Create a yearly index that tracks the behavior of Consumers and BDMs
- Help navigate the rapid digitization of businesses
- Highlight the views of customer service and engagement
Want to know what your customers are saying?
Download the Consumer portion of the Five9 Customer Service Index 2017 to learn more about today’s digital consumers and their expectations of customer service and quality.
Want to know what your peers are saying?
Download the BDM portion of the Five9 Customer Service Index 2017 to learn more about the key insights and importance of customer service as viewed through the eyes of Business Decision Makers.