In today’s marketplace, the rapid evolution to digitization is changing the way businesses and consumers interact. Five9 commissioned polling firm, Zogby Analytics, to survey Business Decision Makers (BDMs) and Consumers about their attitudes and insights on customer engagement.
These insights will:
Want to know what your customers are saying?
Download the Consumer portion of the Five9 Customer Service Index 2017 to learn more about today’s digital consumers and their expectations of customer service and quality.
Want to know what your peers are saying?
Download the BDM portion of the Five9 Customer Service Index 2017 to learn more about the key insights and importance of customer service as viewed through the eyes of Business Decision Makers.