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Five9 (Inference) Recognized as an IVA Market Leader in the 2021

Opus Research Decision Makers' Guide to Enterprise Intelligent Assistants

Opus Research evaluated 13 solution providers to better understand enabling platforms and technology, integration points and scalability, track record and future vision for enterprise-scale Conversational AI.

Download the guide to see Opus’ profile of our Intelligent Virtual Agent solution and learn key takeaways such as:

  • Which of the 22 vendors emerged as leaders, and which are designated as contenders, innovators, and specialists
  • Why Aragon thinks low- and no-code platforms are key to the future
  • Providers’ key strengths and Aragon’s takeaways for enterprise buyers of conversational AI
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Conversational AI

Five9 is focusing on AI as one of its innovation strategies and the acquisition of Inference expands Five9’s ability to use Amazon, IBM, or Google for its conversational AI technology.”

Craig Kennedy

Senior Director of Research, Aragon Research