Hoglund Leverages Five9 to Save Over $1 Million
Hoglund, Chwialkowski & Mrozik, PLLC (Hoglund) is a Minnesota-based legal firm and marketing and analytics agency. Hoglund handles over 6,000 net new calls on a daily basis and realized they would not be able to handle the call flow. Streamlining the contact center experience Hoglund moved the entire office to Five9 with amazing results within months of deployment.
Read the case study to learn how Hoglund:
- Saved $1.2M by moving to Five9
- Reduced manual report generation time by 50%
- Moved workforce to a 100% remote workforce
- Increased YOY productivity by 2%