Contact Center Resources: Get to Know the Five9 Cloud

With the Five9 Adapter for Zendesk, you can digitally transform your service organization and deliver a world-class experience for every customer interaction.

The Five9 omnichannel solution helps you empower your agents to deliver a tailored and seamless customer experience on your customers’ channel of choice.

The Five9 UC Integration with Zoom Phone enables agents to quickly connect with experts, conference them in, or transfer the call directly to answer the customer’s question.

Five9 UC Integration with Microsoft Teams enables agents to consult with experts, conference them in, or transfer the call directly to answer the customer’s question on the first contact.

Engaging with customers is more important than ever, especially the ability to do so through an omnichannel experience. The Five9 Adapter for Salesforce allows you to deliver a more human customer service experience though a single-pane customer service and sales platform.

Five9’s Supervisor Plus gives supervisors access to real-time data and the ability to customize their experience, making it easier to monitor and motivate staff and manage contact center resources.

In addition to being essential for fielding service questions, contact centers must also securely handle protected personal information (PPI), payment card information (PCI), and additional regulated data. As data protection and security standards continue to evolve, organizations must figure out ways to capture payment information to help customers while also staying compliant to avoid large fines. 

Five9 Performance Dashboard aligns goals, increases performance transparency and alignment, and fosters collaboration to instill a culture of high performance and accountability. Download the whitepaper today to learn more.

The Five9 Liftoff for Cisco program offers Contact Center Enterprise and Express users a series of capabilities to ease the transition from on premises systems to Five9. 

Streamline the quality management process. Reduce risk and human bias while increasing agent performance.

The Five9 Liftoff for Genesys program offers Genesys users a series of capabilities to ease the transition from Genesys to Five9. Depending on your needs, the transition can happen in stages or all at once. At each step, Five9’s experienced, former Genesys technical staff make the transition to Five9 as smooth as possible.