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Hear From Our Customers How Five9 Helps Their Business Succeed

Over 2,000 companies ranging from small business to enterprise choose Five9 as their contact center solution. Hear their stories.

Five9 Takes Care of Customers

The implementation with Five9 was very hands on. We really appreciated how much attention was put on from a project management perspective and from a customer management perspective.

Bernie Salvaggio
Director of IT, ParTech

Five9 has a reputation of providing the best professional services and customer service in the cloud contact center industry. Five9 customers know the level of care they experience during the implementation process and the continued support they receive after their go-live ensures their success.

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Lake County Health Department Moves to the Cloud in 48 Hours

As a Government entity, were always looking for ways to stretch taxpayer dollars. Remote work is one way we can do that.

Jefferson McMillian-Willhoit,
Lake County Health Department

Established in 1956 as a state-certified public health department, the Lake County Health Department and Community Health Center of Lake County, Illinois manages an estimated budget of $70 million for 52 separately funded programs. The Lake County Health Department was using an on-premises contact center system and was in the initial stages of a five-year digital transformation strategy. However, when the pandemic hit, overnight, staff was sent home and due to the sudden spike in call volumes during the onset of the pandemic, they needed to implement the solution within 48 hours.

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Nutrisystem Moves to the Cloud and Cuts Technology Costs

Five9 meets our needs today and gives us an infinite horizon — we know they’ll be here for us.

Bill MacBride
SVP of Contact Center Operations, Nutrisystem

Weight loss industry leader Nutrisystem moved its contact center to the cloud and almost immediately reduced its technology and telecommunications spending by 15%–20%.

Under Armour

An informed customer is a customer that doesn't really need to call. We make sure that we pack our IVR with information. Just these little things that enable us to better service our customers. We want to make sure that we're providing abilities for them to be informed, be educated.

Kieron Kitson-Walters
Senior System Administrator, Under Armour

Five9 helps Under Armour move to the cloud, deliver flexibility and ownership of the contact center to drive a seamless customer experience.

Five9 Customer Video Series: Enable Agents to Work From Anywhere

Our contact center is our help desk and the first line of defense for customers when they're having any kind of issues. We're talking thousands of phone calls a month, hundreds of cases a day in which we're talking to customers.

Chris Greenburg
Director Program Management Office at PAR Technologies

See how Five9 customers Under Armour, PAR Technologies, athenahealth, and NexRep enable their Agents to work from anywhere and empower Agents to provide exceptional customer experiences.

Athenahealth

With Five9 our Agents can work from home very easily. Its been very successful and weve seen productivity stay at levels like what we see in the office if not increase or get better.

Paul Bissonnette
Manager, Customer Care Workforce Management

Receiving over 4,000 calls a day, athenahealth tries to resolve all requests withing 24 hours. athenahealth provides network-enabled services for healthcare and point-of-care mobile apps in the United States. With Agents in multiple locations

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NexRep

I think the key to the success of our partnership is that when Five9 makes a promise, they keep that promise. Whether its calm seas or the middle of a storm, Five9 delivers.

Teddy Liaw
CEO, NexRep

NexRep is the longest running customer of Five9 since 2006 and CEO Teddy Liaw explains why he has grown to trust that Five9 will get the job done right.

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Southern New Hampshire University

We have over 1,300 concurrent users logging into Five9 at any point in time. We've made leaps and bounds in terms of how we utilize the technology. Being able to use it a lot more intelligently, a lot more proactively rather than reactive.

Alex Montenegro
Contact Center Solutions Manager, SNHU

Southern New Hampshire University (SNHU) is a private, nonprofit, accredited institution with more than 3,000 on campus students, over 90,000 online students globally and an alumni network of over 100,000, making it one of the fastest growing universities in the nation. The Universitys call center has 1,300 Agents working both inbound and outbound to address admissions, financial aid and academic advisory services. Each department has Agents assigned to handle its particular function.

Regent University

Five9 was very easy to implement. The first couple of weeks on Five9, we were on making twenty to thirty thousand calls a week. And over the past couple of months, we're hitting a hundred thousand calls a week.

Jonathan Harrell
Assistance Vice President of IT, Regent University

Regent University leverages the Five9 Intelligent Cloud Contact Center throughout a students journey at the university. From the first time they contact the university and apply for enrollment to becoming a student and working their way through their educational program, students enjoy personalized support when and how they need it. Learn how Five9 enables Regent to provide students with exceptional experiences every time they contact the university.

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TruConnect

Faster Agents with good data helps us be more efficient and make better choices. Five9 Agent Assist helps reduce the call handle time while keeping the call information consistent and accurate.

Lucy Sung
COO

TruConnect is an American mobile virtual network operator (MVNO) that sells mobile hotspots, smartphones, mobile data plans, and prepaid cell phone talk and text plans on the T-Mobile network. Committed to bridging the digital divide for underserved communities with affordable connectivity access, TruConnect partnered with Five9 during the pandemic to implement practical AI across its three contact centers.

Gonzaba Medical Group

One of the things about Five9 is that the technical account manager are invaluable to us. If you don't have that expertise in-house, they're invaluable. And they've been a great blessing, to be able to work and tailor the platform to our needs.

Darryl Flores
Director, Customer Director of Customer Experience, Gonzaba Medical Group

See how Five9 helps Gonzaba Medical Group Improve Customer Service to their users while treating them "Como Familia"

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Teladoc

The rollout was planned for six months but only took 45 days. It was a rapid, flawless implementation and performance has been impeccable. I highly recommend Five9.

Gary Britton
Vice-President, Operations

Teladoc, the leading provider of telehealth services, was having trouble with their new in-house contact center center solution and replaced it with Five9, resulting in a flawless implementation and impeccable performance.

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PAR Tech

The integration with Five9 and Zoom Phone has helped our Agents respond to our customers needs much quicker.

Bernie Salvaggio
IT Director at PAR Tech

Five9 and Zoom help PAR Tech improve first call resolution by leveraging experts throughout their organization.

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Linear Financial Technology

Being able to have calls pass through from Five9 to Zoom so seamlessly and knowing that we have that capability in our back pocket helps us to sleep well at night.

Ryan McMahon
Director of Sales Operations

Linear Financial Technologies (Linear) is a fast-growing fintech company that enables digital loan originations and servicing for credit cards, loans, and deposit accounts. They sought a solution that would provide reporting functionality, real-time visibility, an enhanced customer experience, better informed Agents, and a fully remote workforce.

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Majestic Wine

We are thrilled by the seamless integration of technology in the Five9 Intelligent Cloud Contact Center, and we look forward to continuing to tailor our contact center with systems that empower our Agents to exceed customer expectations.

Andrew Valerio
Head of Contact Center

Majestic Wine is the United Kingdoms largest specialty wine retailer. Majestic uses its nearly 200 stores across the United Kingdom and France to share an extensive knowledge about wine and encourage customers to explore new wines. The companys growth was being held back by legacy technology, an inability to scale quickly, and the inability to provide remote capabilities for Agents.

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Guardian Protection

Guardian successfully managed the shift to working from home by relying on Five9. We moved our contact center to be permanently remote because we experienced the customer satisfaction benefits while maintaining control over quality assurance.

Kevin Gaylord
VP of Operations

Guardian Protection Products is a leader in the furniture protection industry. The company provides a broad range of high-quality furniture protection products, plans, and repair services. Guardian needed a reliable cloud contact center provider that could help empower the company to optimize its customer service operations.

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Bakkt

Our Agents provide exceptional service to customers. We let clients access calls in their domain. They can pull calls at random and check that scorecards are consistent. Our clients have not had that before and they appreciate that we provide this level of transparency.

Daren Autry
Head of Commercial Operations

Bakkt enables consumers and institutions to buy, sell, store, and spend digital assets on a seamless global network. The company receives over 17,000 calls a month at its two contact centers located in Arizona and Georgia. Bakkt knew it needed a reliable solution that would enable the company to streamline the scheduling and quality assurance processes.

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RoundPoint

Chat enabled us to bring something to RoundPoint that didnt exist at the time with relatively low effort from a technology standpoint.

Fabian Russell
Assistant VP, Call Center Operations

RoundPoint Mortgage is one of the nations largest, fully integrated, non-bank mortgage servicing companies with offices located in Fort Mill, SC and Dallas, TX. RoundPoint moved to the cloud from its on premises contact center solution to provide white glove services to customers.

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Rochester Institute of Technology

People are pleased and thrilled with how easily Five9 worked. Once it was set up, the technology didnt get in the way. It was a huge relief for me and the partnership with Five9 so far has been great. We dont have to manage Five9.

Arthur Miller
Manager of Network Communications Team/Telephony

Founded in 1829 and internationally recognized, Rochester Institute of Technology (RIT) has more than 15,000 undergraduate and 3,000 graduate students in nine colleges. RIT wanted to improve its customer service experience and was in the process of transitioning the information and technology services (ITS) to a one-stop shop where it could provide a rich campus experience.

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BISSELL

The Five9 platform has helped us save over 5% of FTE costs. Between the queue callback feature and Five9 QM Im estimating that I would need at least 7 more FTE than what I have right now if we werent on the Five9 platform.

Razi Sharbaan II
Associate Director, Global Consumer Services

BISSELL is a retailer and manufacturer that has developed innovative floor care solutions that make cleaning easier. The company supplies households across the globe with vacuums, sweepers, carpet-cleaning machines, hard floor cleaners, and cleaning formulas.

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Technologically Brilliant

The new reporting available through Five9 became impactful throughout the TBI organization and integral in more strategic decision-making.

TBI

TBI is a leading third-party technology distributor. TBI started using Five9 when the company needed an auto-dial system to handle outbound telesales calls. TBI was dealing with the costly and inefficient process of storing all call recordings and Five9 offered the perfect solution.

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Stratasys, Ltd.

We successfully transformed. Three years ago, it was text to speech and you were on hold with some random text to speech module. On top of that, your phone system was hard to use. Now, with Five9 and all these continued innovations, the transformation of the customer experience is a big win.

Kevin Brett
Senior Manager, Sales Operations

Stratasys, Ltd. is an American-Israeli manufacturer of 3D printers and 3D production systems for rapid prototyping and direct digital manufacturing solutions. Many of the global leaders are customers of Stratasys and have high expectations for customer service. To provide the best service possible to its customers and resellers Stratasys moved to the cloud with Five9.

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Hoglund, Chwialkowski & Mrozik, PLLC

In lead costs we used to spend $220,000 on marketing in a month and now, with new leads, we dropped that monthly spend to $120,000. We bought less, got the same results, and saved over $1.2 million a year. We saw immediate ROI in 30 days of running the Five9 platform.

Jason Adams
Call Center Director, Hoglund, Chwialkowski & Mrozik, PLLC

Hoglund, Chwialkowski & Mrozik, PLLC (Hoglund) is a Minnesota-based legal firm that handles cases involving bankruptcy, social security, and faulty drug and toxic exposure cases. Hoglund receives over 6,000 calls on a daily basis.

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Jackson Hewitt

Five9 Enterprise WFM is transforming the financial services market, enabling growth at scale which was previously unavailable.

Jackson Hewitt Tax Services, Inc. provides 6,000 franchised and company locations nationally with access to simple, low-cost solutions to manage their taxes and tax refunds. During tax season its contact center scales from 50 to 250 seats to serve customers. The firm was having trouble with Agent adherence to scheduling and the inability to forecast staffing needs, so it was looking for a cloud contact center to evolve its workforce management capabilities and provide a more human customer service experience.

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University of Akron

University Goes Remote Over the Weekend

The University of Akron is home to 20,000 undergraduate students focused on innovation, entrepreneurship, and economic growth. During the pandemic university employees were forced to work remotely, and this transition impacted the IT help desk that handles remote tickets for students. The university was using an on premises solution that was not optimized for remote work or cloud collaboration.

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WorkConnect

Our experience with Five9 has been optimal there is no other word.

Ellen Willmott
COO, Work Connect Project

Learn why Work Connect Project chose Five9 to deploy its contact center within hours, enable Agents to work from anywhere, easily scale to handle high call volumes, and improve the customer experience.

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ICON

Powering Exceptional Multilingual Customer Experiences for Global Brands.

ICON Communications Centres is a multilingual BPO based in Prague. Specializing in business specific contact center services providing technical support, sales and customer care services for their clients. ICON was seeing disparate systems as they onboarded clients, and they needed a solution that would fulfill the needs of their client base and provide the ability to customize IVR, provide detailed reporting and increase necessary integrations.

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Zevas

BPO Zevas Pivots Employees to Work Remotely with Five9.

Zevas is a leading provider of outsourced and insource customer contact solutions for companies across the globe. Headquartered in Ireland, Zevas was on the search for a digital transformation as they were on an on premises system that wasnt meeting their growth needs. Looking to deliver the best customer experience possible to their clients, Zevas chose Five9.

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Ultra Mobile

We saw improved CSAT, reporting, and NPS all driven through the reporting available from Zendesk and Five9.

Paul Catherall
Head of Care, Ultra Mobile

Ultra Mobile is a mobile virtual network operator which sells low-cost prepaid mobile phone services with unlimited international calling and text plans, operating on T-Mobiles cellular network in the United States. Ultra Mobile had an on-premise contact center and CRM solutions that lacked flexibility, limited reporting capabilities and an inability to personalize customer experiences.

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KAR Global

We can now better service the customers by breaking the barriers, because we were all on different systems consolidating to one vendor helps empower our Agents and brings us all to the forefront of technology.

Adam Chobany
Product Manager for Unified Communications and Collaboration Services,, KAR Global

KAR Global, helps sellers and buyers across the used vehicle industry with innovative, technology-driven remarketing solutions. KAR Global had multiple business units using disparate, unconnected systems and it needed to streamline workflow and Agent efficiency globally.

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NJ 2-1-1

With the quantity of calls that were coming in (during Hurricane Sandy), I was really concerned about the quality of service. But Five9 didnt flicker once. It was very impressive.

Laura Zink Marx
Executive Director, NJ 2-1-1

When Hurricane Sandy struck, NJ 2-1-1 counted on Five9 to scale up quickly, preserving access to critical information and resources.

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Pizza Hut Australia

With such a massive call volume, even the smallest inefficiencies are greatly magnified, negatively impacting our business, and that of our franchisees.

Patrick Branley,
Director of Technology

Pizza Hut Australia operates approximately 270 restaurants in Australia, all linked via a single phone number that fields more than 3,000 calls each day. Call routing is a critical function of Pizza Hut Australia’s business model. But the company’s legacy system wasn’t delivering. The fragmented legacy system was cumbersome and provided limited visibility into the customer experience. The Pizza Hut Australia team considered updating its legacy call-steering system but chose to build a new solution using the Five9 Intelligent Virtual Agent (IVA) platform.

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Vibrant Credit Union

The integration with Microsoft Teams enables our front and back-office members to collaborate seamlessly utilizing the consolidated address book – helping overall from an efficiency standpoint and from a member experience.

Joanie Dean
Business Analyst II

Vibrant Credit Union serves more than 50,000 members across the United States with 26,000+ calls and 800+ chats a month. Headquartered in the Quad Cities region of Illinois, Vibrant provides members nationwide with personal and business banking, investments, auto loans, and mortgages. Vibrant decided it needed to change its existing cloud contact center and phone providers after losing confidence in its previous vendor after many challenges.

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Pilot Freight Services Cut Call Abandonment to 2%

The IVA resolved a lot of calls, which frees agents to do email and texts and be proactive with live shipment tracking

Gary Lisbon
GL Voice Solutions

Pilot Freight Services knew they needed to auotmate its contact center and added IVA to provide a smooth path to resolve routine requests.