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Canada: The King Meets Customers on their Terms
Take two minutes to see how an AI-enabled Five9 digital workforce capably handles customer calls in Canada via phone, chat, or SMS, while also assisting and guiding agents during live interactions.
- Identify, pre-qualify, and address customer needs with a consistent, unified experience.
- Assist and guide agents to enable smooth transitions between channels, clients, and campaigns.
- Analyze agent performance, review schedule adherence, and monitor customer engagement.
- Provide real-time analytics and recordings for supervisors
- Automatically score call quality using speech analytic
- Streamline follow up activity with workflow automation