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Blended Inbound Outbound Call Center Demo
Got two minutes? This video shows how an AI-enabled Five9 digital workforce capably handles customer calls via phone, chat, or SMS, while also assisting and guiding agents. See what we mean when we say, “Reimagine customer experience and realize results.”
- Identify, pre-qualify, and address customer needs with intelligent virtual agents
- Execute seamless handoffs between channels and campaigns
- Guide and assist agents during live interactions
- Provide real-time analytics and recordings for supervisors
- Automatically score call quality using speech analytic
- Streamline follow up activity with workflow automation