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News Release

Five9 Announces Second Annual CX Summit

Join Industry Visionaries and Technical Experts to Put your Contact Center at the Heart of your Business 

SAN RAMON, Calif. – June 25, 2019 – Five9, Inc.
 (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announces their annual CX Summit will be held in Las Vegas, Nev. on September 17 through 19, 2019 at the Mandalay Bay Resort.

The contact center is poised to change more in the next five years than in the last 25 combined. Customer expectations are at an all-time high and it is up to companies to meet or exceed customers’ needs.

“Customers have more voice and choice than ever before,” said Ryan Kam, CMO, Five9. “In order to transform customer experience into loyalty and trust, companies need to adapt to the ever-changing landscape of customer expectations. The best way to accomplish this is through your contact center, where you create the bond between your business, agents and customers. CX Summit ’19 will feature engaging sessions addressing education, insights and cloud contact center best practices for delivering extraordinary experiences that your customers will love.”

CX Summit ’19 keynote speakers will include:

  • Rowan Trollope, CEO, Five9

  • Jonathan Rosenberg, CTO and Head of AI, Five9

  • Antony Passemard, Head of Conversational AI, Google

Hear from leading industry analysts:

  • Art Schoeller, Vice President and Principal Analyst, Forrester Research

  • Sheila McGee-Smith, Founder and Principal Analyst, McGee-Smith Analytics

  • Blair Pleasant, President and Principal Analyst, COMMfusion

“With advances in technology continually raising the expectations consumers have for customer experience, businesses are eager to understand how best to invest in their contact centers,” said Sheila McGee-Smith, Founder and Principal Analyst at McGee-Smith Analytics. “I am excited to be hosting a customer panel at this year’s CX Summit where innovative brands will discuss the strategies that have been successful to date and how they plan to evolve the CX they deliver over the next three years. You won’t want to miss what will undoubtedly be a lively conversation.”

To learn more about Five9 CX Summit ’19 and receive Early Bird pricing, click here.


About Five9


Five9 is a leading provider of the intelligent cloud contact center, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant and scalable; designed to create exceptional personalized customer experiences.


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Media Contact:


Kendall Taylor