SAN RAMON, Calif. – April 6, 2020 – Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced that it has launched a COVID-19 Resource Center to provide customers and partners with easy access to tools and tips on how to enable the ever-increasing number of work from home contact center agents.
As the COVID-19 crisis rapidly unfolds, people are uncertain and looking to organizations to help them with their questions and needs quickly and with empathy. Now it’s more critical than ever to deliver the type of exceptional, uninterrupted service customers expect and deserve.
“Five9 is here as a trusted resource for your business during these unprecedented times,” said Dan Burkland, Five9 President. “As part of our efforts to help organizations overcome challenges and ensure business continuity, we are committed to enabling your agents to work remote in as little as 48 hours.”
The website includes tips to equip and empower agents to effectively work from home, and how businesses can rapidly move their contact center to the cloud. It includes practical guides, blogs and videos to help businesses navigate through these challenging times.
To complement these tips and tools, Five9 recently launched the Five9 FastTrack program which offers a 48 hour turnaround time to quickly migrate contact center to the cloud and support a work from anywhere model as contact centers are rapidly looking to move to a remote workforce.
Existing Five9 customers were able to easily move to a work from home model. Five9 has already assisted tens of thousands of agents transition to remote work and continue to deliver uninterrupted service to their customers during these trying times.
Five9 is a trusted resource for the information needed to provide world-class customer experiences. To learn more, click here.
Five9 is a leading provider of cloud contact center software for the intelligent contact center space, bringing the power of cloud innovation to customers and facilitating more than six billion call minutes annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 Genius platform is reliable, secure, compliant and scalable; designed to create exceptional personalized customer experiences.
For more information, visit www.five9.com.
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