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News Release

Five9 Cloud-based Call Center Software Receives 2011 TMC Labs Innovation Award

Five9 recognized for ongoing innovation and advanced technology leadership

PLEASANTON, Calif. – September 14th, 2011 – Five9, the leading provider of cloud-based call center software, announced today that TMC has named the company a recipient of a Customer Interaction Solutions® magazine 2011 TMC Labs Innovation Award for the latest release of the Five9 Virtual Call Center. Customer Interaction Solutions has been the premier publication in the CRM, contact center and teleservices industries since 1982.

"Five9 has established that their virtual call center software is truly innovative and has made significant progress in the advancement of the CRM and contact center industries," commented Rich Tehrani, CEO, TMC. “We’re proud to reward this outstanding accomplishment with a TMC Labs Innovation Award this year.”

Ken Osborn, Vice President of Marketing for Five9, said, “Five9 is dedicated to delivering the leading technology for contact centers today, and continuously innovating our cloud-based technology as business challenges evolve. We are proud to receive such prestigious recognition from TMC, based on the significant value we provide to over 1,400 customers today – improved agent productivity, and greater operational and financial flexibility in the management of their contact centers.”

The TMC Labs Innovation Award honors products that display innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Award is granted to those companies demonstrating ground-breaking contributions to the industry.

The TMC Labs 2011 Innovation Award highlights will be published in the September and October 2011 issues of Customer Interaction Solutions magazine.

About Five9

Five9 is the leading global provider of cloud-based call center software for Sales, Marketing and Support. The award-winning Five9 Virtual Call Center and Predictive Dialer serve customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that provides the best technology, improves agent productivity, and delivers business flexibility. For more information, visit Like Five9? Tell your friends:

Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit

Media Contact

Ken Osborn
Five9, Inc.

Jan Pierret
Marketing Manager