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Speech Recognition Software

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Create Conference Calls with Five9 IVR

The Five9 IVR and agent applications enable a variety of call conferencing capabilities that can be quickly added to your business processes. Since Five9 provides hosted call center software, all of your conferencing can be done within a single platform, both in the IVR and with your agents. You can build sophisticated IVR applications that allow callers to create conference calls by calling additional phone numbers to add participants. Within the IVR applications, you can record the conference calls and even route the recordings to agents for further processing or evaluation. Our flexible and robust conferene call software offers real-world solutions designed to give you direct and immediate access and control over all of your conference call needs. Enterprise solutions and small and medium business solutions mean that any organization can enjoy the benefits of IVR conference features. 

Our Call Conferencing Features

Agents can conference in an IVR application while handling live calls to automate the recording of essential parts of a phone conversation. And agents have the option to create a conference call by adding participants when handling any call. We understand that business needs to be responsive to meet customer needs. Now you can have IVR conference abilities that allow you to do just that, whether you’re looking to boost the efficiency of your live call processes, conducting ongoing professional training or quality control measures, or offering your team the ability to bring in a supervisor or other team member as needed. Our conference call software is intuitive, and there’s no specialized training needed to get started.

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Cloud

IVR Conferencing

With our hosted call center software, all of your conferencing needs can be met within a single platform, both in the IVR and with your agents. You can even record conference calls and route them appropriately to agents for further review within the IVR applications.

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Scale Quickly

Scalable Operations

By taking full advantage of Five9's call center software for your call conferencing needs, you will be able to streamline your business operations and make your agents and employees more productive. Using our IVR conference setup, your call center will be better-equipped to scale when calls spike.

Streamline Operations

By leveraging the Five9 on-demand call center software for your call conferencing needs, you will be able to streamline your operations and make your agents and employees more productive. Businesses that use our IVR conference setup enjoy benefits like scalability to handle spikes in responding to customer demands. You also get storage in the cloud to minimize on-site costs and increase accessibility by agents and supervisors regardless of location, as well as better management of agents and customer churn with more thorough online reporting, which makes you more responsive to your customers and the needs of your business. 

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Why Five9?

Now more than ever, the contact centre is the front door for many businesses.
At Five9, we are on a mission to help transform your contact centre to meet customers’ heightened expectations while engaging and empowering your agents to deliver more human experiences.

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Customer First

Customer First

Achieve success with our business results approach to sales, implementation, and service.

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Completely Customisable

Completely Customisable

Adapt the cloud contact centre to the needs of your business - not the other way around.

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Reliable & Secure

Reliable & Secure

Count on guaranteed uptime, crystal clear voice, and the most stringent levels of security.

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Empower Your Agents

Empower Your Agents

Make it easy for your agents to deliver the superior experience your customers want.

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Call 1-800-553-8159 for More Information