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Contact Center Resources: Get to Know the Five9 Cloud

Five9’s cloud contact center solution provides greater flexibility at a fraction of the cost of on-premise systems. Find out how Five9 can activate your business.

state of cloud in canada

Forrester Research: The State of Cloud in Canada, 2022

Learn about the latest trends in enterprise cloud usage among Canadian enterprises.
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Datasheet Five9 Adapter for Zendesk

With the Five9 Adapter for Zendesk, you can digitally transform your service organization and deliver a world-class experience for every customer interaction.

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Five9 Professional Services

Five9 Professional Services is a team of trusted advisors committed to your success that provides expert guidance at every step of your journey. They work with you to create a contact center that expertly meets your organization’s specific business requirements while exceeding expectations.

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Five9 Case Study Lake County

Case Study Lake County

Established in 1956 as a state-certified public health department, the Lake County Health Department and Community Health Center of Lake County, Illinois manages an estimated budget of $70 million for 52 separately funded programs. The Lake County Health Department was using an on-premises contact center system and was in the initial stages of a five-year digital transformation strategy. However, when the pandemic hit, overnight, staff was sent home and due to the sudden spike in call volumes during the onset of the pandemic, they needed to implement the solution within 48 hours.
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Report Five9 Customer Service Index 2021

Report Five9 Customer Service Index 2021

Five9 Customer Service Index 2021 survey reveals preferences vary by age, geography. To help businesses better understand the current state of customer service, Five9 partnered with Zogby Analytics to survey 2,048 consumers in seven countries. Now in its fifth year, the Five9 Customer Service Index provides data and insights to help businesses better meet their customers’ changing needs and expectations.
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Datasheet Blended Cloud Contact Center

The Five9 Blended Contact Center allows agents to move easily between both inbound queues and outbound calling lists. Blended components work together on our cloud platform as a single system, eliminating the gap between inbound ACD functionality and outbound dialers. CTI and CRM capabilities are integrated to provide a seamless solution for both your agents and customers.
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Brief Five9 Certified Caller Solution Brief

With the Federal Communications Commission (FCC) in the United States taking action to protect against robocalls, Five9 is taking a leadership position to ensure Five9 customers can confidently and securely make outbound calls.
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NJ 2211 Case Study Screenshot

Case Study NJ 2-1-1

NJ 211 is a statewide network of local 211 information and referral providers for New Jersey. The organization needed work-from-home capabilities, the flexibility to scale, and a cloud contact center solution with web capabilities. 

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Nutrisystem

Nutrisystem Moves to the Cloud and Cuts Technology Costs

Weight loss leader Nutrisystem moved its customer contact center from an on-premises setup to the cloud and almost immediately reduced its technology spending by 15%–20%.
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Five9 Reporting Data Sheet

Datasheet Five9 Reporting

The reporting data sheet provides an overview of the Five9 historical and real-time reporting and monitoring capabilities.
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Five9 Agent Assist

As interactions become more complex, use Five9 Agent Assist to empower your agents with real-time intelligence and automation, helping them become more effective and easily achieve the best outcomes.

Learn how Five9 Agent Assist can help your agents succeed and stay engaged.

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BISSELL Digitally

Case Study BISSELL

Michigan-based BISSELL Homecare, Inc. has developed innovative floor care solutions for over 140 years. The company supplies households across the globe with vacuums, sweepers, carpet-cleaning machines, hard floor cleaners, and cleaning formulas. BISSELL has 2,500 employees worldwide, with 150 full-time agents across four outsourced contact centers in four countries using the Five9 platform.
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Five9 Rates Highest in Vendor Satisfaction among Customers Surveyed by DMG Report

Report DMG2021CBCCI

Five9 received the highest overall vendor satisfaction score in the DMG Consulting 2021/2022 Cloud-Based Contact Center Infrastructure (CBCCI) report. The report measures customer satisfaction and completeness of product features.
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Whitepaper The Five9 Cloud Is Ready For Your Avaya Contact Center

With premises-based options having reached full maturity, are you ready to make the move to a cloud contact center to improve your operations and provide exceptional customer experiences?

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Case Study University of Akron

During the pandemic university employees were forced to work remotely, and this transition impacted the IT help desk that handles remote tickets for students. Read the case study to learn how the University of Akron quickly moved its contact center to the cloud so it could remotely support students.

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How Higher Education Can Provide Unparalleled Service During a Crisis and Beyond Whitepaper Screenshot

Whitepaper How Higher Education Can Provide Unparalleled Service During a Crisis and Beyond

Read this whitepaper to learn how the right cloud contact center solution helped higher education institutions maintain business continuity and agility during the crisis and be equipped to deliver exceptional service for students any time, every time.
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Healthcare Anywhere Whitepaper Screenshot

Whitepaper Healthcare Anywhere

If the disruption caught your organization off guard and you were unable to provide the type of communication experiences and level of care today’s patients and members expect, now’s the time to migrate to the cloud so you can deliver healthcare anywhere, anytime.

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Forrester Total Economic Impact™Study 2022 for Five9

Despite rising interaction volume and complexity, you can find a better path forward for your contact centre. Read the Forrester analysis to learn how Five9 helps companies save millions and deliver successful outcomes.
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Roundpoint Case Study Screenshot

Case Study Roundpoint

Receiving over 570,000 calls a month, RoundPoint Mortgage is one of the nation’s largest, fully integrated, non-bank mortgage servicing companies with offices located in Fort Mill, SC and Dallas, TX. RoundPoint moved to the cloud from its on premises contact center solution to provide “white glove services” to customers.
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Case Study PAR Tech

PAR Technology is a technology company that provides point of sale (POS) hardware and software to restaurants, retailers worldwide. As PAR moved to the cloud away from their on premises solution, they needed a unified communications as a service (UCaaS) system and cloud contact center as a service(CCaaS) provider so that they could easily collaborate across the organization. Implementing the Agent Expert Consultation feature, agents can connect with Zoom phone users throughout the organization. Creating a better first call resolution for their customers.

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Reimagining the Contact Center for Financial Services Whitepaper Screenshot

Whitepaper Reimagining The Contact Center For Financial services

As intelligent cloud contact centers increasingly take center stage for their ability to deliver more connected customer experiences, now’s the time to reimagine the possibilities of your contact center so you can take your customer service to the next level.

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Datasheet Five9 Gamification

Deliver amazing customer experiences by changing the way you motivate agents and supervisors. 

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Datasheet Five9 Essentials Quality Management

Five9 Essentials Quality Management (QM) is a powerful solution that meets all of the essential needs of a QM deployment.
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Datasheet Contact Center Quality Management - Canada English

With Five9 Enterprise Quality Management you can evaluate, score, and create training for your agents using recorded omnichannel events to help improve agent performance and enhance customer satisfaction.

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Teladoc Case Study

Case Study Teladoc

Teladoc Health is a telemedicine company that uses telephone and video conferencing technology to provide on-demand remote medical care via mobile devices, the Internet, video and phone. Over 50 million members connect within minutes to Teladoc’s network. Teladoc has multiple service centers in various countries with contact center employees operating 24 hours a day, seven days a week handling over 2M+ calls annually.
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Infographic Agent Assist

Agent assistance technology provides your agents with real-time transcriptions and summaries, targeted guidance, and knowledge base integration so they can provide exceptional customer experiences. Practical artificial intelligence (AI) improves average handle time, resolves issues faster, and improves your bottom line.
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Datasheet Five9 Video

Five9 Video enables customers to use their mobile device to share what they’re seeing with an agent who can quickly diagnose the problem, annotate the video feed, and guide them to the solution in real time. 

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Datasheet Five9 Digital Engagement

Five9 Digital Engagement seamlessly integrates with Five9 Voice to create extraordinary digital-first omnichannel experiences for your customers.
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Five9 Liftoff for Cisco Users Datasheet Screenshot

Datasheet Five9 Liftoff for Cisco Users

The Five9 Liftoff for Cisco program offers Contact Center Enterprise and Express users a series of capabilities to ease the transition from on premises systems to Five9. 

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Brief Five9 Liftoff for Genesys PureConnect

Overcome the end of support for Genesys PureConnect by easily moving to the cloud to provide a better experience for agents and customers alike.

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Whitepaper Five9 Is Ready for your Genesys PureConnect Contact Center

Genesys Engage and PureConnect users are in good hands with Five9. We have many former Genesys technical staff who bring the experience necessary for Five9 to offer its Liftoff program to smooth that transition.

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Datasheet Five9 Liftoff for Avaya Users

We know moving your contact center operations to the cloud can seem like a daunting task. By partnering with Five9 you can reduce any risk and make moving to the cloud easy.

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Whitepaper Five9 Cloud is Ready for Your Cisco Contact Center

Cisco Contact Center Enterprise and Express users are in good hands with Five9. We have many former Cisco leadership and technical staff who bring the experience necessary for Five9 to offer its Liftoff program to smooth that transition.

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Now More Than Ever it is Time to Move Your Enterprise Contact Center to the Cloud

Whitepaper Time to Move Your Enterprise Contact Center to the Cloud

Most businesses know that providing the type of exceptional experiences today’s customers expect requires migrating to the cloud due to the many benefits cloud contact centers offer. But moving your contact center to the cloud is a big decision that requires considerable due diligence. This whitepaper is designed to help evaluate your current contact center and determine whether now is the right time to move to the cloud.
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Regent University Case Study Screenshot

Case Study Regent University

Regent University wanted to improve its communications channels and scale to meet growth goals. With Five9, they were able to move to the cloud with ease and scale on demand, enable an omnichannel experience so students could interact on their channel of choice and leverage workforce management and workforce optimization to improve agent scheduling and efficiency.

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Five9 Contact Center Success Story - Hoglund

Case Study Hoglund

Hoglund handles over 6,000 net new calls on a daily basis and realized they would not be able to handle the call flow. Streamlining the contact center experience Hoglund moved the entire office to Five9 with amazing results within months of deployment.

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The Aragon Research Globe™ for Intelligent Contact Centers, 2020

Report Metrigy Metristar Award

Metrigy evaluated 19 WFO providers as part of its global 2021-22 Workforce Optimization and Engagement research study. The research firm analyzed data and qualitative commentary on adoption, drivers, technology partners, costs, and business success across a variety of WFO areas.
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Datasheet Five9 Interaction Analytics

Five9 Interaction Analytics enables you to evaluate 100 percent of your calls to identify customer behaviors and interest in your products or services.
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Five9 Enterprise Workforce Management Datasheet Screenshot

Datasheet Workforce Management

Five9 Enterprise Workforce Management (WFM) provides a powerful tool to strategically manage your workforce in the contact center to ensure maximum productivity while meeting the scheduling needs of your agents.

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Five9 WFO Recording Data Protection Datasheet Screenshot

Datasheet Five9 WFO Recording Data Protection

The Five9 WFO solution has a powerful protective layer of security that prevents exposure of valuable customer data. It supports efforts to meet regulatory compliance concerns and data privacy standards. 

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WFO

Datasheet Five9 Workforce Optimization

With Five9 WFO, you can manage your contact center more effectively, streamline your operations, and deliver exceptional customer experiences with powerful tools. Read this data sheet to learn more.
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Case Study Truconnect

TruConnect is an American mobile virtual network operator (MVNO) that sells mobile hotspots, smartphones, mobile data plans, and prepaid cell phone talk and text plans on the T-Mobile network.
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Datasheet Five9 Proactive Notification

Five9 Proactive Notification, powered by Five9 Workflow Automation, automates omnichannel outbound communication to help your business create exceptional customer experiences.

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Video Five9 Workflow Automation

Five9 Workflow Automation lets you connect your Five9 Intelligent Cloud Contact Center with other business systems to drive exceptional customer experiences.
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3 Steps to Smarter, Faster, and Easier COVID-19 Vaccine Communication eBook Screenshot

eBook Workflow Automation

Distributing the COVID-19 vaccine to consumers is a critical step to overcoming the pandemic. They want to know when, where, and how to get their shots. Consumers have a lot of questions and expect the organizations administering vaccines to provide timely information and services across many different support channels. Effectively communicating with them is a major challenge, but doing it right is important for ending the pandemic, safeguarding consumers, and building loyalty.
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Datasheet Five9 Whendu

Five9 Workflow Automation aggregates information, provides comprehensive views of data and performance, and automates sophisticated, cross-platform workflows and reactions based on the data and events being aggregated.
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Five9 Contact Center Success Story - Alivi

Case Study Alivi

Alivi provides solutions for healthcare organizations to have access to technology platforms and advisory services that help health plans and providers focus on creating a tailored care strategy for members while managing costs. They offer solutions for non-emergency medical transportation, ancillary and supplemental benefits, and healthcare administration. Alivi’s weekly call volume could range anywhere from 100 to 40,000 calls a week, which was taxing for their previous on-prem solution.

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Datasheet Five9 Intelligent Virtual Agent

Five9 AI takes advantage of the latest technology to allow organizations to automate interactions with customers via Five9 Intelligent Virtual Agent and help agents deliver a more human experience.
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