Resources | Five9

Next Generation Retail Contact Centers Whitepaper Screenshot

Whitepaper Next Generation Retail Contact Centers

Read this white paper to learn what today’s retail customers expect when they contact customer service, the challenges of delivering modern customer experiences, and how Under Armour moved to the cloud and achieved over $1 million savings in call reduction.

Get White Paper

Whitepaper The Five9 Cloud Is Ready For Your Avaya Contact Center

With premises-based options having reached full maturity, are you ready to make the move to a cloud contact center to improve your operations and provide exceptional customer experiences?

Get White Paper

How Higher Education Can Provide Unparalleled Service During a Crisis and Beyond Whitepaper Screenshot

Whitepaper How Higher Education Can Provide Unparalleled Service During a Crisis and Beyond

Read this whitepaper to learn how the right cloud contact center solution helped higher education institutions maintain business continuity and agility during the crisis and be equipped to deliver exceptional service for students any time, every time.

Get White Paper

Healthcare Anywhere Whitepaper Screenshot

Whitepaper Healthcare Anywhere

If the disruption caught your organization off guard and you were unable to provide the type of communication experiences and level of care today’s patients and members expect, now’s the time to migrate to the cloud so you can deliver healthcare anywhere, anytime.

Get White Paper

Reimagining the Contact Center for Financial Services Whitepaper Screenshot

Whitepaper Reimagining The Contact Center For Financial services

As intelligent cloud contact centers increasingly take center stage for their ability to deliver more connected customer experiences, now’s the time to reimagine the possibilities of your contact center so you can take your customer service to the next level.

Get White Paper

Whitepaper Five9 Is Ready for your Genesys PureConnect Contact Center

Genesys Engage and PureConnect users are in good hands with Five9. We have many former Genesys technical staff who bring the experience necessary for Five9 to offer its Liftoff program to smooth that transition.

Get White Paper

Whitepaper Five9 Cloud is Ready for Your Cisco Contact Center

Cisco Contact Center Enterprise and Express users are in good hands with Five9. We have many former Cisco leadership and technical staff who bring the experience necessary for Five9 to offer its Liftoff program to smooth that transition.

Get White Paper

Now More Than Ever it is Time to Move Your Enterprise Contact Center to the Cloud

Whitepaper Time to Move Your Enterprise Contact Center to the Cloud

Most businesses know that providing the type of exceptional experiences today’s customers expect requires migrating to the cloud due to the many benefits cloud contact centers offer. But moving your contact center to the cloud is a big decision that requires considerable due diligence. This whitepaper is designed to help evaluate your current contact center and determine whether now is the right time to move to the cloud.

Get White Paper

The Five9 Virtual Assist Whitepaper Screenshot

Whitepaper Five9 Agent Assist

Practical AI provides real, down to earth solutions that are easy to implement and use, and deliver exceptional ROI regardless of the business or industry you’re in. This white paper explores what agent assistance technology can do for your business and how it can help you make the most of every customer interaction in your contact center. You’ll learn how practical AI enables you to lower costs, improve efficiency, and deliver extraordinary customer experiences that inspire customer loyalty.

Get White Paper

The Five9 Intelligent Virtual Agent Whitepaper Screenshot

Whitepaper Five9 Intelligent Virtual Agent

Intelligent virtual agents (IVAs) automate routine and repetitive conversations handled by live agents, freeing agents to provide value on complex issues and empowering customers to quickly get the answers they need. IVAs can help your contact center use automation in an intelligent way to deliver the service your customers want and in a way that your business can support and deliver.

Get White Paper

Breaking Down the Walls Between the Contact Center and the Business Whitepaper Screenshot

Whitepaper Breaking Down the Walls Between the Contact Center and the Business

Download this No Jitter white paper, sponsored by Five9, to learn why integrating contact center and unified communications (UC) platforms is a business imperative.

Get White Paper

An IT Checklist for Cloud-Based Contact Centers Whitepaper Screenshot

Whitepaper Cloud CRM Integrations

This white paper is designed to help you assess and evaluate cloud solutions as viable replacements for on premises infrastructure.

Get White Paper