Empower agents with all the tools needed to deliver a more human experience.
The Five9 Intelligent Cloud Contact Center empowers your agents to focus on customers, not the technology enabling their interactions, to deliver exceptional service by connecting the touchpoints of a customer journey across time and channels.
Our platform enables organisations and agents to be more empathetic than ever before.
By eliminating the distractions involved in switching between applications and searching for information, agents are freed up to display their empathy and have positive interactions that build customer trust and loyalty. Equip agents with the powerful tools they need to provide the personalized assistance customers demand.
The NexRep contact center is different from other contact centers in that a hundred percent of our agents are virtualized at home and we're able to route contacts – whether it be voice, emails, chats, SMS, or even social media – through the cloud directly to the homes of our agents.