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Customer Contact Centre Awards

Five9 has been recognised by leading industry publications and organisations for its innovative solutions for the contact centre and for its success as a cloud technology solution provider.

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Gartner logo

2020 Gartner Critical Capabilities for Contact Centre as a Service

2020 - Five9 ranked highest in CCaaS Platform, for 'North America' and 'Agile Contact Center' use cases

Five9 Recieves Highest Product Scores in Two Use Cases in the 2020 Gartner Critical Capabilities for Contact Centre as a Service

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2020 Aragon Research Innovator Award icon

Innovation Award for Intelligent Contact Centre

2020 - Vendors are selected for Innovation Awards based on the innovation of their product or service

Five9 Wins 2020 Aragon Research Innovation Award for Intelligent Contact Centres for the Third Year in a Row

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2020 Aragon Research Women in Tech Award icon

Aragon Research Women in Technology Award for Legal

2020 - Kimberly Lytikainen recognised for outstanding leadership and enabling business success

Kimberly Lytikainen of Five9 Wins 2020 Aragon Research Women in Technology Award for Legal

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Institutional Investor icon

#1 in All—America Executive Team 2021 Midcap

2020 - Five9 is #1 in All—America Executive Team 2021 Midcap in 6 of the 8 Ranked Categories

Institutional Investor Ranks Five9 CEO, CFO and Investor Relations #1 in All-American Executive Team 2021 Midcap in 6 of the 8 Ranked Categories

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Frost & Sullivan Logo

2021 Frost Radar™ Report Rates Five9 a Leader in North American Enterprise CCaaS (ECCC)

The 2021 Frost Radar™ benchmarking report evaluates the North American CCaaS market for the enterprise, and Five9 rates among the top performers.

2021 Frost Radar™ Report Rates Five9 a Leader in North American Enterprise CCaaS (ECCC)

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2020 Customer Magazine Customer Experience Award icon

2020 Customer Experience Innovation Award from CUSTOMER Magazine

2020 - CUSTOMER Magazine recognized Five9 Workflow Automation for setting the standard in delivering world-class customer experiences across multiple channels

Five9 Workflow Automation: 2020 Customer Experience Innovation Award from CUSTOMER Magazine

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Omida Multichannel Cloud Contact Center Solution Decision Matrix Award logo

Omdia Multichannel Cloud Contact Centre Solution Decision Matrix

2020 - Customers rated Five9 at maximum levels in product usability, ease of use, professional services and deployment time

Five9 Ranked a Leader in the Omdia Multichannel Cloud Contact Centre Solution Decision Matrix

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2020 EY Entrepreneur of the Year Award logo

Entrepreneur Of The Year® 2020 Northern California Award Finalist

2020 - Celebrating the unstoppable entrepreneurs whose ambitions transform our world

EY Announces Rowan Trollope of Five9 as an Entrepreneur Of The Year 2020 Northern California Award Finalist

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2019 Bay Area CEO of the Year. Award logo

2019 Bay Area CFO of the Year

2019 - 14th annual CFO of the Year Awards recognises area CFOs; proceeds from the event benefit Larkin Street Youth Services

Five9 CFO Barry Zwarenstein, Wins 2019 Bay Area CFO of the Year

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Aragon Research 2019 Globe Leader for Intelligent Contact Centers Award logo

Five9: Named a Leader in the inaugural Aragon Research Globe for Intelligent Contact Centres

2019 –  Five9 is a leader in the CCaaS space as validated by Aragon, an independent research firm founded by a Gartner Alum

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2019. San Francisco Business Times Best Places to Work Award logo

Top 25 Highest Rated Public Cloud Computing Companies to Work For

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2018 Aragon Research Innovator logo

Innovation Award for Intelligent Contact Centre

2018 – Leading analyst firm awards Five9 for core innovation of product and services

Five9 Wins 2018 Aragon Research Innovation Award for Intelligent Contact

News Release - 28 February 2019

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2018 UC Awards Winner for Best CX Solution logo

Best CX Solution

2018 – Five9 recognised for AI-powered Genius solution

Five9 Brings Home “Best CX Solution” from UC Awards 18

News Release - 28 February 2019

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2017 Aragon Research Hot Vendor Award logo

Hot Vendor for Digital Communications

2017 –  Leading analyst firm cites Five9’s omnichannel approach as differentiator

Five9 Named Hot Vendor for Digital Communications by Aragon Research

News Release - 05 October 2017

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2017 Stevie Bronze International Business Awards logo

Stevie Award Winner

2017 – Five9 recognised for its innovative product offering and impressive customer base

Five9 Recognised by the Stevie Awards as a Company of the Year

News Release - 11 August 2017

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2017 Stevie Silver American Business Awards logo

Stevie Award Winner

2017 – Five9 VCC recognised for enabling companies to meet customers on their terms

Five9 Earns Stevie American Business Award for Enterprise-Grade Customer Service Technology

News Release - 06 June 2017

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2017 Stevie Bronze Sales and Customer Service Awards logo

Stevie Award Winner

2017 – Five9 Summer Release wins the Stevie Award for Sales and Customer Service

Five9 Summer Release Wins Sales and Customer Service Award in the Contact Centre Category

News Release - 22 March 2017

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2016 TMC Labs Innovation Award logo

TMC Labs Innovation Award

2016 – Five9 receives TMC Labs Innovation Award for improving communications technology

Five9 Summer Release Wins 2016 CUSTOMER Magazine TMC Labs Innovation Award

News Release - 01 December 2016

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2016 TMC Customer Experience Innovation Award logo

Customer Experience Innovation Award

2016 – Five9 honoured for setting the standard in delivering exceptional customer experiences

Five9 Summer Release Receives 2016 Customer Experience Innovation Award

News Release - 01 December 2016

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2016. Best in Biz Awards logo

Most Innovative Product of the Year - Enterprise

2016 – Five9 Summer Release recognised in the Enterprise category

Five9 honoured with the Best in Biz Award for most innovative product of the year

News Release - 01 December 2016

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2016 Frost and. Sullivan Best Practices Award logo

Frost & Sullivan Best Practices Award

2016 – Five9 honoured with the Frost & Sullivan Customer Value Leadership Award

Recognised for improving customer experience in the global cloud contact centre market

News Release - 15 September 2016

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2016 Stevie Silver International Business Award logo

Company of the Year - Computer Software

2016 – Five9 honoured with the Stevie Award for key accomplishments made by the company since 2015.

Five9 Honoured as Stevie Award Winner in 2016 International Business Awards

News Release - 01 September 2016

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2016 Stevie Bronze International Business Award logo

Best Product or Service of the Year

2016 – Five9 honoured with Stevie Award for intuitive user interface and compelling benefits received from using the Freedom solution.

Five9 Honoured as Stevie Award Winner in 2016 International Business Awards

News Release - 29 August 2016

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2016 Software as a Service Award logo

Software as a Service (SaaS) Award

2016 –  Five9 Cloud-Based Contact Centre Technology Takes Home Top Honours for the 2016 SaaS Awards

Recognised for Positively Affecting the Customer Journey and Customer Experience

News Release - 15 August 2016

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2016 Frost and Sullivan Best Practices Latin America Award logo

Frost & Sullivan Best Practices Award

2016 –  Five9 honoured with the Frost & Sullivan Competitive Strategy, Innovation & Leadership Award

Recognised for Expansion into the Latin America Market Delivering Cloud Contact Centre Software

News Release - 13 July 2016

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2016 Stevie Silver International Business Award logo

Stevie Award Winner

2016 –  Five9 Freedom release chosen in Business-to-Business product and services category

Five9 Honoured as Stevie Award Winner in 2016 American Business Awards

News Release - 06 June 2016

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2016 Big Innovator Award logo

BIG Innovation Award

2016 –  Five9 chosen for innovative cloud software that positively affects the contact centre agent experience

Five9 Receives 2016 BIG Innovation Award

News Release - 04 February 2016

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2015 TMC Labs Innovation Award logo

Customer Experience Innovation Award

2015 –  Five9 Freedom release honoured for improving customer service technology

Five9 Receives 2015 Customer Experience Innovation Award

News Release - 17 December 2015

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2015 TMC Labs Innovation Award logo

TMC Labs Innovation Award

2015 –  Five9 Freedom Release Wins 2015 CUSTOMER Magazine TMC Labs Innovation Award

Five9 Freedom Release Wins 2015 CUSTOMER Magazine TMC Labs Innovation Award

News Release - 17 August 2015

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2015 Cloud Computing Excellence Award logo

Cloud Computing Excellence Award

2015 –  TMC honoured Five9 with the Cloud Computing Excellence Award for bringing new, differentiated offerings to the cloud marketplace.

Five9 Freedom Release Wins 2015 Cloud Computing Excellence Award

News Release - 14 August 2015

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2015 Stratus Award Finalist logo

Stratus Award Finalist

2015 –  The Stratus Awards recognise those companies innovating in the cloud and providing offerings that are truly differentiated in the market.

Five9 Named 2015 Stratus Award Finalist for Software-as-a-Service

News Release - 22 August 2015

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AlwaysOn Award

AlwaysOn Award

2013 –  AlwaysOn named Five9 to the top 250 list of companies based on innovation, market potential, commercialisation, stakeholder value, and media buzz.

Five9 Named AlwaysOn Global 250 Top Private Companies

News Release - 24 July 2013

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2012 PACE Partners in Progress Award logo

PACE Partners in Progress Award

2012 –  The Professional Association for Customer Engagement (PACE) acknowledged Five9 as a partner in progress for its leadership in customer engagement.

 

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2012 TMC Cloud Computing Excellence Award logo

Cloud Computing Excellence Award

2012 –  Cloud Computing Magazine recognised Five9 for helping advance a significant, growing technology market.

Five9 Wins Cloud Computing Excellence Award

News Release - 19 December 2012

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2011 TMC Lab Innovation Award logo

TMC Labs Innovation Award

2011 –  TMC Labs named Five9 a winner of the TMC Labs Innovation Award for significant progress in the advancement of the customer relationship management (CRM) and contact centre industry.

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2011 TMC CRM Excellence Award logo

CIS Magazine CRM Excellence Award

2011 –  Customer Interactions Solutions Magazine named Five9 a CRM Excellence Award winner for its ability to help clients streamline and facilitate the flow of customer information.

Five9 Virtual Call Centre Software Receives 2011 CRM Excellence Award

News Release - 14 June 2011

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2010 Internet Telephony Magazine Product of the Year Award logo

Internet Telephony Magazine Product of the Year

2010 –  Internet Telephony Magazine recognised Five9 as the Product of the Year for its quality and innovation in the pursuit of advancing customer interaction technology.

Five9 Receives INTERNET TELEPHONY® Magazine’s Thirteenth Annual Product of the Year Award

News Release - 08 February 2011

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2010 CIS Magazine Speech Technology Award logo

CIS Magazine Product of the Year Award

2010 –  Customer Interactions Solutions Magazine honoured Five9 as the Product of the Year for its achievement in advancing contact centre technologies.

Five9 Receives Customer Interaction Solutions® Magazine’s 2010 Product of the Year Award

News Release - 04 January 2011

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2010 CIS Magazine Speech Technology Award logo

CIS Magazine Speech Technology Excellence Award

2010 –  Customer Interactions Solutions Magazine gave Five9 the Speech Technology Excellence award for its Interactive Voice Response offering, noting its innovative capabilities and ability to improve the bottom line for clients.

Five9 IVR Receives 2010 Speech Technology Excellence Award from Customer Interaction Solutions Magazine

News Release - 20 September 2010

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2010 TMC Lab Innovation Award logo

TMC Labs Innovation Award

2010 –  Customer Interaction Solutions Magazine named Five9 a recipient of the TMC Labs Innovation Award for its raw innovation, unique features, and significant contributions toward improving communications technology.

Five9 Cloud Computing Platform for Call Centres Receives 2010 TMC Labs Innovation Award from Customer Interaction Solutions Magazine

News Release - 01 September 2010

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2010 TMC CIS Magazine CRM Excellence Award logo

CIS Magazine CRM Excellence Award

2010 –  Customer Interactions Solutions Magazine named Five9 a CRM Excellence Award winner for its innovative cloud-computing platform for call centres.

Five9 Virtual Call Centre Software Receives 2010 CRM Excellence Award from Customer Interaction Solutions Magazine

News Release - 19 April 2010

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2009 TMC CIS Magazine CRM Excellence Award logo

CIS Magazine CRM Excellence Award

2009 –  Customer Interactions Solutions Magazine honoured Five9 with a CRM Excellence Award for helping clients substantially improved the customer interaction processes.

Five9 Receives 2009 CRM Excellence Award from Customer Interaction Solutions Magazine

News Release - 07 April 2009

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2009 Internet Telephony Magazine Product of the Year Award logo

Internet Telephony Magazine Product of the Year Award

2009 –  Internet Telephony Magazine named Five9 the 2009 Product of the Year for its outstanding innovation.

Five9 Receives Internet Telephony® Magazine's Twelfth Annual Product of the Year Award

News Release - 22 February 2010

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2009 CIS Magazine Product of the Year Award logo

CIS Magazine Product of the Year Award

2009 –  Customer Interaction Solutions Magazine named Five9 the Product of the Year for excellence in call centre technology.

Five9 Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions® Magazine

News Release - 08 February 2010

Corporate Awards

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2017 EY Entrepreneur of the Year Award logo

Mike Burkland, President & CEO Wins EY Entrepreneur Of The Year

2017 –  EY announced Mike Burkland, President & CEO of Five9 received the Entrepreneur Of The Year 2017 Award in the Communications category in Northern California

EY Announces Mike Burkland of Five9 Named Entrepreneur Of The Year 2017 Award Winner in Northern California

News Release - 26 June 2017

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2012 Deloitte Technology Fast 500 Award logo

Deloitte’s Technology Fast 500

2012 –  Five9 ranked 276th on Deloitte's 2012 Technology Fast 500.

Five9 Named One of the Fastest-Growing Technology Companies in North America on Deloitte’s 2012 Technology Fast 500™

News Release - 28 November 2012

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Inc 500 5000 Award logo

Inc. 500 America's Fastest-Growing Private Companies

2013, 2011, 2007 –  Inc. Magazine listed Five9 as one of the fastest-growing private companies in America in 2011 and 2007.

Five9 Named to Inc. Magazine’s List of America’s Fastest Growing Private Companies

News Release - 20 September 2013

Five9 Named to Inc. Magazine’s Fifth Annual List of America’s Fastest-Growing Private Companies

News Release - 01 September 2011

Five9 Named to the 2007 Inc. 500 List

News Release - 28 August 2012

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San Francisco Business Times Fastest Growing Companies Award logo

San Francisco Business Times—Fastest-Growing Companies in the Bay Area

2013, 2012, 2011, 2010 –  Five9 was named one of the fastest-growing private companies in the San Francisco Bay Area.

Revenue Growth Helps Five9 Earn Prestigious San Francisco Business Times Top 100 Fastest Growing Private Companies Award

News Release - 16 December 2013

Five9 Named One of the Top 100 Fastest-Growing Private Companies in the San Francisco Bay Area

News Release - 14 November 2012

Five9 Named One of the Top 100 Fastest-Growing Private Companies in the San Francisco Bay Area

News Release - 25 October 2010

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2011 SF Business Times Fastest Growing Award logo

San Francisco Business Times—Largest Bay Area Software Companies

2011 –  Five9 was included in the San Francisco Business Times list of largest Bay Area software companies.

Five9 Selected For List of Largest Bay Area Software Companies

News Release - 05 April 2011