Five9 Webinars

The Steaks are High for Customer Service: Accelerate Your Contact Centre Sales

In the COVID-19 era, the contact centre has become the front door of the business. Now every customer interaction, whether it’s on a call, over text or social media channel, is a key opportunity for your contact centre sales and service representative to drive prospects into customers. With the rise of online customer interactions, this has never been more true than it is today.

Join our exclusive webinar with Dan Burkland, President of Five9, and Nate Rempe, President & COO of Omaha Steaks, to learn ways to maximise your sales teams’ performance and triple agent productivity with the power of Five9’s blended contact centre.

In this executive webinar, you will learn:

    • Ways to improve contact centre sales & agent productivity in a WFH model

    • The tools needed for a modern-day sales team & tips to increase customer satisfaction

    • How to seamlessly scale contact centre agent seats during peak sales season

Wednesday, September 30th 10:00 am BST

Mission Possible! Practical use cases of AI that makes Business sense

In this session you will learn how AI can be used right now to generate real value and cost savings for your business.

Benefit from knowledge and experience of real-world businesses who are using AI in very practical, results-proven ways.

In this briefing, local industry experts Jasco will provide insights into the South African case for AI in the contact centre, while global leaders in Cloud Contact centres, Five9, will review a series of business case studies using the Genius AI platform.

Gain insights to create your checklist and strategy game plan for your own AI considerations.
Wednesday, September 23rd 04:00 pm CAT

Keeping your CX up when the world goes down

No matter how many “safety nets” you have in place as an organisation, you simply cannot foresee critical situations outside of your control.

 On 24 September, at 4pm BST, Five9 and Babble will discuss business continuity, and will offer practical guidance and answers to the most frequently asked questions, including:

    • What is a business continuity plan?

    • Why is it important to have a business continuity plan in place?

    • What steps do you need to take to build an efficient business plan?

Thursday, September 24th 04:00 pm BST

On-Demand Webinars

AI & Self-Service Technology: The Magic Ingredients for Today's New Landscape

Learn how Five9 and Inference Solutions are working together to help companies digitally transform their operations and navigate the variable increase in traffic due to our changing times.


Reinventing the WFH Environment: Optimizing the Supervisor & Agent Experience

Join our sponsored webinar featuring Robin Gareiss, President & Founder of Nemertes Research, to discover the largest challenges that remote agents and supervisors have encountered in working from home, and how to address these.


Protect Your Customers’ Data From Anywhere

Join Dave DeWalt, CEO of NightDragon Security and Rowan Trollope, CEO of Five9 to learn about the state of cybersecurity and the remote workforce.