Five9 Webinars

In the COVID-19 era, the contact centre has become the front door of the business. Now every customer interaction, whether it’s on a call, over text or social media channel, is a key opportunity for your contact centre sales and service representative to drive prospects into customers. With the rise of online customer interactions, this has never been more true than it is today.

Join our exclusive webinar with Dan Burkland, President of Five9, and Nate Rempe, President & COO of Omaha Steaks, to learn ways to maximise your sales teams’ performance and triple agent productivity with the power of Five9’s blended contact centre.

In this executive webinar, you will learn:

• Ways to improve contact centre sales & agent productivity in a WFH model

• The tools needed for a modern-day sales team & tips to increase customer satisfaction

• How to seamlessly scale contact centre agent seats during peak sales season

In this session you will learn how AI can be used right now to generate real value and cost savings for your business.

Benefit from knowledge and experience of real-world businesses who are using AI in very practical, results-proven ways.

In this briefing, local industry experts Jasco will provide insights into the South African case for AI in the contact centre, while global leaders in Cloud Contact centres, Five9, will review a series of business case studies using the Genius AI platform.

Gain insights to create your checklist and strategy game plan for your own AI considerations.