In the COVID-19 era, the contact centre has become the front door of the business. Now every customer interaction, whether it’s on a call, over text or social media channel, is a key opportunity for your contact centre sales and service representative to drive prospects into customers. With the rise of online customer interactions, this has never been more true than it is today.
Join our exclusive webinar with Dan Burkland, President of Five9, and Nate Rempe, President & COO of Omaha Steaks, to learn ways to maximise your sales teams’ performance and triple agent productivity with the power of Five9’s blended contact centre.
In this executive webinar, you will learn:
Ways to improve contact centre sales & agent productivity in a WFH model
The tools needed for a modern-day sales team & tips to increase customer satisfaction
How to seamlessly scale contact centre agent seats during peak sales season
No matter how many “safety nets” you have in place as an organisation, you simply cannot foresee critical situations outside of your control.
On 24 September, at 4pm BST, Five9 and Babble will discuss business continuity, and will offer practical guidance and answers to the most frequently asked questions, including:
What is a business continuity plan?
Why is it important to have a business continuity plan in place?
What steps do you need to take to build an efficient business plan?
Learn how Five9 and Inference Solutions are working together to help companies digitally transform their operations and navigate the variable increase in traffic due to our changing times.
Join our sponsored webinar featuring Robin Gareiss, President & Founder of Nemertes Research, to discover the largest challenges that remote agents and supervisors have encountered in working from home, and how to address these.
Join Dave DeWalt, CEO of NightDragon Security and Rowan Trollope, CEO of Five9 to learn about the state of cybersecurity and the remote workforce.
You will receive an email in the next few minutes with information about the webinar.