Five9 Webinars

Inspiring Freedom of Choice with CCaaS

In this webinar, Onecom alongside leading provider of cloud contact centre software Five9, will explore how Contact Centre as a Service (CCaaS) is changing the way businesses of all sizes create profitable customer experiences through purchasing only the technology they really need today.

Agile working is no longer a ‘nice to have’, it’s an absolute must. The need to control and optimise costs, operate efficiently from any location, and empower agents to continue to excel in delivering customer experience excellence remain key considerations in 2021.   

We’ll be discussing:  

  • How to remove the complexity from contact centre management. 

  • The move to personalised customer experience.  

  • Increasing business agility through the power of practical AI, automation, and the cloud. 

  • Practical steps to road mapping your CCaaS vision.

Wednesday, June 30th 10:00 am BST

Reimagine the Future of Work

After more than a year of staff working from home and now slowly returning to the office, companies face new challenges. The pandemic accelerated trends for working and shopping from home—and these trends require new approaches for engaging customers and employees. How are leading brands balancing remote and in-office staff? How are they using technology, automation, and a hybrid workforce of humans and virtual agents to meet higher customer and employee expectations?

Join Rowan Trollope, CEO of Five9, and Dan Bodner, CEO of Verint, as they discuss how technology is enhancing employee and customer engagement and enabling companies to operate successfully with remote, on-site, and “digital” staff.   

Join this webinar to learn:  

  • What managing a workforce looks like in a hybrid model post-pandemic. 

  • What are the challenges and best practices for creating engaging employee and customer experiences.  

  • How AI-powered solutions such as Intelligent Virtual Agents (IVA) can help accelerate your self-service agenda and enable the future of a digital and human workforce. 

  • How to leverage the cloud to provide a differentiated and agile customer experience.

Wednesday, July 7th 11:00 am CET

On-Demand Webinars

How AI and Automation Drive Better Customer Service Experiences

Learn how to avoid common pitfalls when deploying AI and automation in customer service.


How to Avoid Agent Burnout

Join Liveops and Five9 to explore best practices to avoid agent burnout in the contact centre.


Strategies to Navigate Increasing CX Demands for the Contact Centre

Join Kerry Bodine, Author & Customer Experience Thought Leader, and Darryl Addington, Director of Portfolio Marketing at Five9, as they discuss ways global leaders can catch up on past CX initiatives and strategies to meet and exceed their contact centre goals in 2021.