Ben Noble

IoT, to date, has largely focused on object-to-object communications. We can link our phone to our house lights, television or security system. We can receive push notifications from our oven and have Amazon Alexa place a dinner order in our stead.

Last month, Congress reintroduced a bill that could deter certain companies from sending call center jobs over seas. The United States Call Center Worker and Consumer Protection Act of 2017 would make certain offshoring call center companies ineligible for grants or guaranteed loans from the government.

One thing I wasn’t willing to give up was my bank, a local credit union that had provided me years of great customer service and benefits.

Digital transformation has become a topic of conversation for futurist, analyst and forward thinking companies.

Five9 recently conducted a study to reveal what customers want most from their financial institutions, with three major themes.

Are you in the San Francisco Bay Area? Join us for a thought provoking session: Summer Briefing Series: Winning with Customer Journeys.

Oracle OpenWorld captured the spirit of autonomy on both the expo floor and in keynote presentations.