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Five9 Continues to Expand Unified Communications efforts becoming a Certified Microsoft Teams Solutions for Contact Centers

The world of Unified Communications continues to be in high demand with employees working from anywhere and businesses adapting to this new style of work. Five9 has seen a surge in need for Microsoft Teams to integrate with the Five9 Intelligent Cloud Contact Center, and we have worked extremely hard to ensure we meet that demand for our customers.

Five9 to Continue to Disrupt Markets and Transform Customer Engagement as a Standalone Company

Five9 announces that they will not be moving forward with proposed acquisition by Zoom.

Teamwork Makes the Dream Work – Five9 Certified as a Great Place to Work

Coming into my new role at Five9 back in 2019, I had a vision for the organisation. Part of that vision revolved around the people and culture and, ultimately, being certified as a Great Place to Work in the UK. Today, I am proud to announce we have received this certification.

Five9 named a Leader in the First Aragon Research Globe for Intelligent Contact Centers

Aragon Research released their first ever Globe for Intelligent Contact Centers! I am proud to share that Five9 was named a “Leader” and received the highest ranking position on the ‘Strategy’ axis.

5 Tips for Executing your Success Plan

Over the past 10 years of my professional career, I have been the “new guy” multiple times. I've also seen many peers rise and fall after coming into a new role or company… Which got me thinking, “what do I do differently that tends to steer me in the right direction verse the ones who fail?”

Aragon Research Recognizes Five9 with “Innovation Award” in Intelligent Contact Center Category

It’s no surprise here at Five9 that 2018 has been a year of celebratory milestones. And it’s not over as we’re also adding some more award wins to our portfolio.

LawnStarter Credits Five9 for Improved Lead Quality and Customer Experience

LawnStarter is a startup making lawn care easy, affordable, and reliable. When it came to finding a contact center solution for their organization that would greatly improve agent efficiency, sales volume, and offered suitable reporting, LawnStarter turned to Five9.

Five9 Brings Home “Best CX Solution” from UC Awards 18

Some years can feel like an eternity, others go by in a blink of an eye. 2018 has felt like a bit of both.

National Customer Service Week: Five Stars for Five9

The first week of October means the beginning of pumpkin spice and sweater weather, but more importantly it’s National Customer Service Week. In recognition of this week, we’ve compiled a few Trustpilot reviews that embody the Five9 customer experience – because who better to hear from than our customers themselves.

TEMPOE Credits Five9 for Improved Customer Experience and Agent Productivity

It was imperative for TEMPOE to find a new contact center solution, not only for its outbound dialing challenge, but also to address the agent productivity, call handling and IVR complications they faced. Thanks to Five9, they were able to accomplish their original objectives and more.
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