Five9 Named a Leader.
The Forrester Wave™: Cloud Contact Centres, Q3 2020
The Forrester Wave™: Cloud Contact Centres, Q3 2020 The Q3 2020 edition of the Forrester Wave evaluated the top 10 cloud contact centre providers to score 32 categories across their current offering, strategy, and market presence. Recognised as a Leader once again, Five9 received the highest score possible in several key areas including API breadth and depth, outbound capabilities, orchestration, number of live installations, high reliability, product vision, road map execution, and customer success.
Download the Forrester Wave to learn how Five9 measured up to other providers, as well as these key takeaways:
Key capabilities to consider before buying a cloud contact center solution
Strengths and weaknesses of individual vendors
Why Five9 was named a Leader