Leader in on-demand call center software introduces Five9 Training and Certification programs
PLEASANTON, Calif. – March 22nd, 2010 – Five9, Inc., the leader in on-demand call center software, announced today that it has launched Five9 University, an online portal offering training and certification for users of Five9 virtual call center software. Five9 University’s first curriculum is available immediately, and offers certification for call center administrators that want to validate their proficiency at running a Five9 virtual call center.
Five9 customers, partners and developers can choose from three Administrator Certification tracks depending on whether their call center has inbound, outbound, or blended operations, each of which trains and tests the participant in all relevant components of operation of the Five9 Virtual Call Centre. The curriculum draws on Five9’s deep industry experience and the wealth of knowledge represented by Five9’s product and call center experts.
Admission to Five9 University is free to Five9 customers and partners and to developers, consultants and I.T. professionals who participate in the Five9 Developer program. All of Five9’s professional services consultants and customer support representatives are already Five9 Certified.
Jim Dvorkin, CTO of Five9, said, “Five9 University allows our customers to build more call center expertise in-house and makes them more successful. It also provides the developer community with the right level of knowledge to build, implement and deploy sophisticated integrated call center solutions on top of the Five9 Cloud Computing Platform for Call Centres. As Five9 becomes the standard in on-demand call center software solutions, being ‘Five9 Certified’ enhances the resume of any call center professional.”
Five9 University is open for online enrollment year-round, twenty-four hours per day, through the Five9 online portal providing training materials, test preparation and certification exams.
Five9 pioneered the on-demand call center software market in 2001 and with the largest engineering team in the on-demand call center industry continues to enhance its call center product portfolio based on market demand, customer and partner feedback, and a promise to offer companies of all sizes access to sophisticated and innovative call center solutions quickly, at a cost of ownership far lower than traditional premise-based solutions. The new Five9 University raises the bar for proficiency in call center operations for call center agents, supervisors and administrators.
Five9 is the leading global provider of on-demand call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Centre and Predictive Dialer serves customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy. For more information, visit www.Five9.com. Become a fan of Five9 at: www.Facebook.com/CallCentreSoftware
David Van Everen