Cloud Contact Centre Software Company Strengthens Executive Team with New Executive Vice President of Cloud Operations
San Ramon, Calif. – March 10, 2014 – Five9, a leading provider of cloud contact center software, has added industry expert Scott Welch to the executive team as EVP of cloud operations.
"As Five9 grows it is vital to have an executive team that is set up to scale, with senior leaders that have the necessary focus and leverage to achieve great success in their respective functional areas. Scott’s expertise in building and operating cloud technologies, coupled with his passion and management skills, make him a valuable addition to the Five9 team."
-- Mike Burkland, president and CEO, Five9
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A technology executive veteran, Welch brings more than 24 years of experience in software development, technology operations, and management to his new role at Five9.
Prior to Five9, Welch spent ten-plus years at inContact. In his most recent role at inContact, Welch managed a team responsible for several operational functions, including telecom operations, cost of goods, system and network administration, security, database administration, billing operations, network provisioning, and a 7x24 network operations center.
Welch also held positions as vice president information services, vice president of application development, and information technology director at various technology companies prior to 2003.
"As a leader in the contact center space, Five9 is helping companies leverage the benefits of the cloud to increase agent productivity, create powerful customer connections, and enjoy greater business agility. I look forward to contributing to the success of Five9 by helping contact centers of every size move beyond old-school, on premise solutions to take advantage of the cloud."
-- Scott Welch, executive vice president of cloud operations, Five9
Five9 is a pioneer and leading provider of cloud software for contact centers. Since our inception, we have exclusively focused on delivering our platform in the cloud and are disrupting a significantly large market by replacing legacy on-premise contact center systems. Our mission is to empower organizations to transform their contact centers into customer engagement centers of excellence, while improving business agility and significantly lowering the cost and complexity of their contact center operations. Our purpose-built, highly scalable and secure Virtual Contact Centre, or VCC, cloud platform delivers a comprehensive suite of easy-to-use applications that enable the breadth of contact center-related customer service, sales and marketing functions. We facilitate over three billion interactions between our more than 2,000 clients and their customers per year and believe our ability to combine software and telephony into a single unified platform that is delivered in the cloud creates a significant barrier to entry. For more information visit www.five9.com.
Analyst & Media Contacts:
Sarah Rolfing, Five9