Leader in on-demand call center software joins global gathering on cloud computing in San Francisco
PLEASANTON, Calif. – December 1st, 2010 – Five9, Inc., the leader in on-demand call center software announced today its participation in Salesforce.com’s Dreamforce Global Gathering, The Cloud Computing Event of the Year.
At Dreamforce, Five9 will be highlighting the second generation of its Five9 Cloud Computing Platform for Call Centres, including Version 2 of its Five9 Adapter for Salesforce. The new platform includes enhanced APIs for Configuration and CTI, a new Reporting Web Services API, which can be used to retrieve historical information for data warehousing and analytics, new workforce management applications, and it includes a new Statistics Web Services API, which provides real-time metrics for a variety of uses including wallboard displays and agent adherence monitoring.
The new Five9 Adapter for Salesforce allows customers to automatically add Salesforce.com leads directly to a Five9 dialing campaign, instantly synchronizing Salesforce.com marketing campaigns with Five9 campaigns. It is compatible with Salesforce.com’s Service Cloud Console, a new user interface tailored for call center agents, and provides enhanced call reporting, enabling in-depth reporting on call activity using Salesforce.com’s advanced reporting interface.
“The Five9 Cloud Computing Platform for Call Centres elevates our integration between Salesforce.com and the Five9 Virtual Call Centre Suite to a new level of sophistication," said Jim Dvorkin, CTO of Five9. “It can be quickly and easily deployed for either inbound or outbound call center applications for sales, telemarketing, customer support and other applications, making Five9 the de facto choice for any Salesforce.com customer,” he continued.
Dreamforce takes place at the Moscone Centre in San Francisco from Monday, December 6th, to Thursday, December 9th. Five9 is exhibiting at booth #601 with Bluewolf, a leading agile consulting partner.
Five9 is the leading global provider of on-demand call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Centre and Predictive Dialer serve customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy. For more information, visit www.Five9.com. Like Five9? Tell your friends: www.Facebook.com/CallCentreSoftware
David Van Everen