Five9 Virtual Call Centre Release 8 Honored for Exceptional Innovation
PLEASANTON, Calif. – January 4th, 2011 – Five9, Inc., announced today that its Five9 Virtual Call Centre Release 8 has received a 2010 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.
The Five9 Virtual Call Centre is the leading call center software in the cloud, delivering robust capabilities, rapid deployment and lower costs for over one thousand inbound and outbound call centers around the globe. Five9 processes over one billion telephone calls per year for tens of thousands of agents worldwide.
Virtual Call Centre Release 8 adds Speech Recognition to the Five9 Self-Service IVR (Interactive Voice Response), which may be ordered from Five9 as a standalone product or in combination with either the Five9 Inbound Call Centre or Blended Call Centre. Over 100 additional new features are provided in the release, including an option for geographic redundancy, a new library of over 100 standard call center reports, expanded Cloud APIs and more.
“Recognition from a highly regarded industry publication such as Customer Interaction Solutions magazine reflects our ongoing commitment, with the largest engineering team in the on-demand call center software market, to expand on our technological leadership and constantly deliver innovations that allow enterprises of all sizes to maximize the value they realize from their call center,” said Jim Dvorkin, Five9 Chief Technology Officer.
“Five9 was granted a 2010 Product of the Year Award for its achievement in advancing contact center technologies. Five9’s Virtual Call Centre Release 8 has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC. “Customer Interaction Solutions magazine has been honoring innovative companies for 13 years and Five9 has earned its place with this distinguished honor.”
The 13th Annual Product of the Year Award winners are featured in the January 2011 issue of Customer Interaction Solutions magazine, www.cismag.com.
Five9 is the leading global provider of on-demand call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Centre and Predictive Dialer serve customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy. For more information, visit www.Five9.com. Like Five9? Tell your friends: www.Facebook.com/CallCentreSoftware
David Van Everen