Customer Inter@ction Solutions® magazine has named Five9 as a recipient of a 2005 IP Contact Centre Technology Pioneer Award. Customer Interaction Solutions has been the leading publication in CRM, call centers and teleservices since 1982™.
Pleasanton, Ca — (April 4, 2005) — Five9, Inc., the leading provider of hosted contact center solutions, today announced that Technology Marketing Corporation's (TMC®) Customer Inter@ction Solutions® magazine (www.cismag.com) has named Five9 as a recipient of a 2005 IP Contact Centre Technology Pioneer Award. Customer Interaction Solutions has been the leading publication in CRM, call centers and teleservices since 1982™.
The Five9 Virtual Contact Centre™ enables companies of any size to build a comprehensive, feature-rich contact center - anywhere in the world - without any hardware, software or upfront capital expenditures. In addition to the cost savings, Five9's on-demand, hosted service allows for easy set-up and administration of at-home agent workforces as well as singular or distributed, multi-site centers to act as one, regardless of geographic location.
"We are honored to receive this award and to be recognized for developing an innovative contact center technology," said Brian Silverman, president and CEO of Five9, Inc. "Using IP technology, we've created a hosted contact center solution that can be offered to customers anywhere in the world, and that allows us, and our customers, the flexibility to keep pace with today's ever-changing business environment."
New this year, the IP Contact Centre Technology Pioneer Award recognizes companies that have created a successful IP contact center product or service that is truly innovative.
"TMC realizes that technology is the key to the success of any call center, and we have been covering call center technology since 1982. This is why TMC is offering this awards program, so we can judge the 'best of the best' in IP contact center technology," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions.
Five9 has demonstrated to the editors of Customer Interaction Solutions that its product is both innovative and a leader in the burgeoning IP contact center industry. Also, Five9 has proven its product is of high quality and is superior in its application.
The IP Contact Centre Technology Pioneer Award highlights will be published in the March 2005 issue of Customer Interaction Solutions magazine.
About Five9, Inc.
Five9 is the leading provider of hosted contact center solutions for customer interaction management. The award-winning Five9 Virtual Contact Centre™ targets small- to midsized contact centers, branches of large enterprises and companies that provide outsourced call center services. More than 200 customers on five continents profit from Five9's reliable, robust functionality that is fast, easy, and affordable to deploy for any contact center. For more information, visit www.five9.com.
Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC®) publishes Customer Inter@ction Solutions, and Internet Telephony magazines, and the online publications, TMCnet.com®, Planet PDA� Magazine, Alternative Power™ and BiometriTech™. TMC® is also the first publisher to test new products in its own on-site laboratories, TMC® Labs. TMC® produces The VoIP Developer Conference and The Global Call Centre Outsourcing Summit. TMC offers live and online certification programs through TMC University. TMCnet.com publishes more than 25 online newsletters. Visit www.tmcnet.com for details.
About Five9, Inc.
Five9 is the leading global provider of on-demand call center solutions for customer interaction management. The award-winning Five9 Virtual Call Centre™ targets small- to midsized call centers, contact center operations of large enterprises, and companies that provide outsourced call center services. Companies on five continents profit from Five9's reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit http://www.five9.com.