New voice message broadcasting capabilities enable call centers to increase rate of customer contact by 3x
PLEASANTON, Calif. (February 26, 2007) - Five9, Inc., the leader in on-demand call center solutions, today announced the availability of the newest release of its flagship on-demand Five9 Virtual Call Centre™ Suite. The new release continues Five9's leadership in the on demand call center space, adding the Auto Dialer™ to its suite of offerings. Auto Dialer enables companies to quickly create outbound campaigns that deliver automated voice messages. With more call centers looking to reduce fixed costs and maximize the utilization of existing facilities and resources, auto-dialing (aka voice message broadcasting) allows companies to triple their rate of customer contact without hiring more people.
"This new release augments our existing inbound/outbound call center offering with auto-dialing capabilities, enabling customers to dramatically increase the efficiency of their call center operations without adding expensive personnel, and making Five9 the only company that offers a full suite of extensive inbound and outbound call center capabilities on-demand," said Jim Dvorkin, Chief Technology Officer of Five9, Inc. "This is an exciting time for us as this release is the first of many upcoming new feature announcements. Our acquisition of Eco NN last year expanded our engineering team to be the largest in the industry, further strengthening our position as a market leader in the on-demand call center space and enabling us to accelerate the development and evolution of our on-demand Virtual Call Centre Suite".
Along with the Auto Dialer, the new release also includes a new web based integration APIs that enable Five9 customers to put lead forms on their website, and immediately call back users who submit the lead form. In time sensitive industries, such as mortgage, this can be the difference between closing a loan, and finding out that the prospect went with someone else.
For more information about the Auto Dialer, visit www.five9.com/products/autodial.cfm.
About The Five9 Virtual Call Centre™
The on-demand Five9 Virtual Call Centre™ enables companies of any size to build a comprehensive, feature-rich contact center - anywhere in the world - without any hardware, software, or upfront capital expenditures. In addition to the cost savings, Five9's on-demand service allows for easy set-up and administration of at-home agent workforces as well as single-site or distributed, multi-site centers to act as one, regardless of geographic location. Built from the ground up by Five9 to eliminate third-party license fees and ensure costs are kept low, any business with just a PC and a broadband connection can afford a comprehensive suite of applications including: Automatic Call Distribution (ACD), Predictive Dialer, Auto Dialer, Interactive Voice Response (IVR), Computer Telephony (CTI), Remote Agent Capabilities, Skills-based Routing, Voice Recording, Quality Monitoring, Real-time Reporting, Chat, and Centralized Management.
About Five9, Inc.
Five9 is the leading global provider of on-demand call center solutions for customer interaction management. The award-winning Five9 Virtual Call Centre™ targets small- to midsized call centers, contact center operations of large enterprises, and companies that provide outsourced call center services. Companies on five continents profit from Five9's reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit http://www.five9.com.