Leading provider of on-demand call center solutions helps staffing firm grow to over 70 at-home agents in the first year of business
PLEASANTON, Calif. (September 24, 2007) - Five9, Inc., the leader in on-demand call center solutions, today announced that Stewart Staffing Solutions has deployed the Five9 Virtual Call Centre™, helping them to grow their new call center to 70 at-home agents in less than a year. After considering a variety of hosted and premise-based solutions, Stewart Staffing Solutions selected Five9 for its intuitive user interface and on-demand flexibility that allows them to provide professional temporary staffing using a workforce comprised entirely of remote agents.
Beginning with just a few seats in late 2006, Stewart Staffing Solutions rapidly expanded their blended inbound/outbound call center operations by utilizing Five9's cost-effective call center suite that allows businesses of any size, and on any budget, to build out their contact center with just PCs and a broadband connection. Using Five9's predictive dialer, Stewart Staffing Solutions can quickly follow up on leads and generate greater product sales revenues. Due to the success of their outbound campaigns, Stewart Staffing is now also managing client inbound calls generated from a variety of marketing campaigns. Five9's inbound call center allows Stewart Staffing to easily create IVR scripts that automate skills-based call routing to any of their at-home employees.
"When we were starting our company, we looked at several on-demand and premise-based solutions including products like TouchStar, and ultimately decided to go with Five9. Five9 offered us an easy to use, turn-key solution that could get us up and running in a week," said John Stewart, founder and general manager of Stewart Staffing Solutions. "Additionally, as we've added clients over the past 11 months, Five9 has provided the dynamic features and flexibility that simplify the jobs of our call center agents and administrators so they can spend their time more productively. Five9 has absolutely helped our company grow."
"Stewart Staffing Solutions is a very successful example of how on-demand call center solutions and remote agents can be a powerful combination in the call center industry," said Jim Dvorkin, CTO of Five9. "With the flexibility of our hosted software, Stewart Staffing has been able to continue to grow at a rapid pace, and use Five9's lower total cost of ownership to their competitive advantage."
"Five9's comprehensive on-demand call center suite helps us to attract and retain skilled agents," continued Stewart. "Since our capital costs are lower, we can utilize more aggressive incentive programs to increase our agents' effectiveness and recruit employees that excel at generating sales revenues for our clients. In a competitive industry such as ours, Five9 gives us what we need to stay ahead of the pack."
About The Five9 Virtual Call Centre™
The on-demand Five9 Virtual Call Centre™ enables companies of any size to build a comprehensive, feature-rich contact center - anywhere in the world - without any hardware, software, or upfront capital expenditures. In addition to the cost savings, Five9's on-demand service allows for easy set-up and administration of at-home agent workforces as well as single-site or distributed, multi-site centers to act as one, regardless of geographic location. Built from the ground up by Five9 to eliminate third-party license fees and ensure costs are kept low, any business with just a PC and a broadband connection can afford a comprehensive suite of applications including: Automatic Call Distribution (ACD), Predictive Dialer, Auto Dialer, Interactive Voice Response (IVR), Computer Telephony (CTI), Remote Agent Capabilities, Skills-based Routing, Voice Recording, Quality Monitoring, Real-time Reporting, Chat, and Centralized Management.
About Five9, Inc.
Five9 is the leading global provider of on-demand call center solutions for customer interaction management. The award-winning Five9 Virtual Call Centre™ targets small- to midsized call centers, contact center operations of large enterprises, and companies that provide outsourced call center services. Companies on five continents profit from Five9's reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit http://www.five9.com.