Company sharpens its focus on industry solutions by leveraging ACA International’s knowledge base of business, legislative, regulatory and consumer practices
PLEASANTON, Calif. – June 2nd, 2008 – Five9 Inc. a leader in on-demand call center solutions, today announced it has become an affiliate member of ACA International, The Association of Credit and Collections Professionals. ACA International is a not-for-profit trade association for professional businesses and individuals in the credit and collection industry. Members include collection professionals, asset buyers, attorneys, creditors, and vendors in more than 55 countries. With a long history of advocacy and education, ACA International ties together the entire credit and collection cycle. ACA members return billions of dollars to the economy each year, ensuring that the use of credit remains available to consumers.
“Five9 continues to enhance our offerings to the credit and collections industry. With our Virtual Call Centre Suite, credit and collections companies gain quick, affordable access to call center technology that advances their customer contact, revenue generation, and payment goals. By joining the ACA, the voice of the credit and collection industry, we stay up-to-date with specific requirements for this segment of the marketplace,” said Homero Salinas, Vice President of Sales at Five9.
The on-demand Five9 Virtual Call Centre enables companies to build a comprehensive, feature-rich contact center without any hardware, software, or upfront capital expenditures. In addition to the cost savings, Five9’s on-demand service allows for easy set-up and administration of at-home agents as well as single-site or distributed, multi-site centers. Built from the ground up with VoIP, any business with a PC and a broadband connection can access affordable Debt Collection Software including: Automatic Call Distribution (ACD), Predictive Dialer, Auto Dialer, Interactive Voice Response (IVR), Computer Telephony (CTI), Remote Agent Capabilities, Skills-based Routing, Voice Recording, Quality Monitoring, Real-time Reporting, Chat, and Centralized Management.
About Five9, Inc.
call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Centre and Predictive Dialer serves customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy. For more information, visit www.five9.com.