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Five9 Blogs

Gain new perspectives on AI, Five9, and cloud technology here on our blog. With new contact and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your team.

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5 Articles That Topped The Charts For 2017

There have been a number of significant milestones, announcements, and major strides that happened in the past six months alone.
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Notable Moments From The Future of Customer Journey Experiences

Five9's EVP of Products, Gaurav Passi was joined by Jim Lundy, CEO of Aragon Research, John Hernandez, COO of Salesforce Service Cloud, and Barry O’Sullivan, CEO of Altocloud.
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5 Tips For IQPC Call Center Week 2017

Summer is officially here and the Five9 team is headed to sunny Las Vegas for IQPC Call Center Week, June 27-30.
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Expedia Local Expert Books Five9 for Cost Savings, Improved Customer Service, and Productivity

Expedia turned to Five9 for their customer service, support and sales team’s needs for 150 agents in 40 locations around the globe.
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Salesforce CRM and Customer Journey Mapping

Are you in the San Francisco Bay Area? Join us for a thought provoking session: Summer Briefing Series: Winning with Customer Journeys.
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[Live Webcast] The Future of Customer Journeys

Join us on June 22 for our Summer Briefing Series: Winning with Customer Journeys, a live webcast on Facebook Live.
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EY Names Mike Burkland Entrepreneur of the Year 2017 Finalist – Northern California

Mike Burkland, CEO & President, Five9 was recently announced as a Finalist in the Entrepreneur Of The Year 2017 Northern California Awards program.