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Is AI Really Necessary?

The public accepts AI – evidenced by the adoption of Siri, Amazon Alexa, and Google Home. Which begs the question: Why isn't AI more prevalent inside the contact centre? 

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How to Use Customer Data to Create Customer Loyalty

According to Gartner, 72% of CX leaders report that their organisations still do not fully understand what drives their customers’ behaviours and attitudes, despite their access to data. Additionally, 80% of companies’ data goes unused.  
  

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Easily integrate with leading CRM solutions.

Submitted by Kanopi on Sun, 09/19/2021 - 02:14

Easily integrate with leading CRM solutions.

View an In-Depth Demo Video of the Five9 Virtual Contact Center

Five9 Virtual Contact Center solution, integrates with leading CRM solutions—Salesforce, ServiceNow, Microsoft, Oracle, and Zendesk—empowering agents and supervisors with rich customer data, history, and information to transform the customer experience.

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