Five9 Solution Bundles

Make customer service a more human experience and modernise your contact centre with Five9 Solution Bundles.

Five9 helps you deliver exceptional customer experiences while modernising your contact centre through the power and agility of Five9’s cloud-based contact centre platform.

Whether you want to digitally transform your business by utilising digital omnichannel tools to engage with customers, manage onsite or remote teams with intuitive workforce optimisation tools, or streamline how everyone works through automation - Five9 has a solution bundle to fit your needs.

Read the datasheet for the solution bundles and to learn:

  • Select the capabilities to meet today’s needs while knowing you can scale and add as your business evolves
  • Deliver exceptional customer experience while modernising your contact centre
  • Better equip agents and supervisors with unified tools and streamlined workflows that make their lives easier
  • Reduce costs, stay in compliance, and expand teams with digital labour

Five9 Solution Bundles Scale as
Your Contact Centre Evolves

Core

All the essential tools your teams need to operate a best-in-class inbound, outbound or blended global contact centre.

  • Support thousands of concurrent agents located anywhere in the world
  • Blended calling to maximise agent productivity
  • Powerful, real-time reporting and administrative tools help identify successful outcomes and areas of improvement
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Premium

All capabilities of the Core Bundle plus omnichannel support and essential quality management.

  • Add, switch and continue the customer engagement with complete context and continuity across channels – never interrupting their journey
  • Supervisor-enabled capabilities to maximise agent performance on digital channels
  • Essentials QM helps you evaluate the entire customer experience for better outcomes, trends, and customer insights
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Optimum

All capabilities of the Premium Bundle plus full WFO capabilities to manage and motivate onsite or remote teams.

  • Improve staffing accuracy with workforce management
  • Maximise agent performance with quality management
  • Proactively reach out to customers to reduce inbound traffic and enhance the customer experience
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Ultimate

All capabilities of the Optimum Bundle plus analytics and workflow automation tools and apps.

  • Quickly identify and automate repetitive agent tasks and complex workflows
  • Use Five9 pre-packaged workflow apps like Proactive Notifications to support immediate updates, information and interactions with customers
  • Save agents and supervisors crucial time on work activities and allow them to focus on what is most important - the customer
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Our
Bundles

Core

Voice Contact
Centre

Premium

Digital
Engagement

Optimum

Workforce
Optimisation

Ultimate

Workflow
Automation

Core Functionality

Blended Inbound/Outbound

Agent Desktop Plus

Geo Redundancy

Call Recording

Softphone

Digital Channels

Chat

Email

Workforce Optimisation

Essentials QM

Enterprise QM

Enterprise WFM

Interaction Analytics

Workflow Automation

Proactive Notification

Full Platform

Support

24/7 World Class Support

Our Bundles

Core Functionality

Blended Inbound/Outbound

Agent Desktop Plus

Geo Redundancy

Call Recording

Softphone

Channels

Chat

Email

Workforce Optimisation

Essentials QM

Enterprise QM

Enterprise WFM

Speech Analytics

Workflow Automation

Proactive Notification

Full Platform

Support

24/7 World Class Support

Subject to change without notice

Core Functionality

Blended Inbound/Outbound

Agent Desktop Plus

Geo Redundancy

Call Recording

Softphone

Channels

Chat

Email

Workforce Optimisation

Essentials QM

Enterprise QM

Enterprise WFM

Speech Analytics

Workflow Automation

Proactive Notification

Full Platform

Support

24/7 World Class Support

Subject to change without notice

Core Functionality

Blended Inbound/Outbound

Agent Desktop Plus

Geo Redundancy

Call Recording

Softphone

Channels

Chat

Email

Workforce Optimisation

Essentials QM

Enterprise QM

Enterprise WFM

Speech Analytics

Workflow Automation

Proactive Notification

Full Platform

Support

24/7 World Class Support

Subject to change without notice

Core Functionality

Blended Inbound/Outbound

Agent Desktop Plus

Geo Redundancy

Call Recording

Softphone

Channels

Chat

Email

Workforce Optimisation

Essentials QM

Enterprise QM

Enterprise WFM

Speech Analytics

Workflow Automation

Proactive Notification

Full Platform

Support

24/7 World Class Support

Subject to change without notice

Let us help you find the right strategy and products for your evolving business.

Chat with an Expert

Boost your capabilities with easy add-ons

Artificial Intelligence

Intelligent
Virtual Agent

Deliver answers to common questions and solve customer problems with an intelligent virtual agent built on the latest AI communication technology.

Agent Assist

Increase agent efficiency with real-time transcription and call summarisation.

Digital Engagement

SMS

Stay highly responsive and engaged with customers by filtering and intelligently routing SMS messages to the best possible agent and tracking progress from initial message to resolution.

Video

Shorten resolution times and create better experiences by letting your customers show and share their problems with agents in real time.

Social

Automate the process of interacting with your socially engaged customers to ensure prompt and consistent responses.

Digital Outreach

Automate follow-up when calls fail by providing automated outreach through email, SMS, or social to let your contacts know you missed them.

Social Engagement

Engage customers quickly and drive positive business outcomes by monitoring social networking sites and automating follow-up based on pre-configured responses.

Workforce Optimisation

WFO Recording
Data Protection

Provides a protective layer of security to prevent exposure of valuable customer data and assist with PCI and HIPAA compliance.

Essentials WFM

Plan, optimise, and manage your workforce with a single WFM solution that is interactive and customisable for end users.

Performance Dashboard

Real-time dashboards and wallboards that provide holistic reporting from all of your disparate systems to understand contact centre performance.

Gamification

Provide a variety of rewards to motivate agent behaviour, increase engagement, reinforce training, and improve productivity.

More Add-Ons

Admin Assist

A turnkey managed service offering that provides technical assistance with administrative moves, adds, changes, and delete activities.

Agent & Supervisor Consoles

Web-based applications to configure and manage contact centre operations (Admin) and view real-time statistics, manage campaigns, and monitor agents (Supervisor).

Connectivity, Security, (TFN), and (DIDs)

Provides a point of contact within the Five9 telecom department that coordinates all your telecom activities.

CRM Connectors

Pre-built integrations with leading CRM solutions including Salesforce, ServiceNow, Microsoft, Oracle, and Zendesk.

Extra Storage

Extends the length of time critical customer information is stored for governance and regulatory purposes.

IVR with Speech Recognition

An optional product for inbound, blended, and auto dialer customers that enables speech recognition capabilities for their IVR.

Operational Intelligence

Automatically aggregate information in real time to improve decision-making by using a library of pre-built connections to popular business systems.

Secure Pay

Collect payments and securely send the payment information directly to the payment processor.

Technical Account
Manager (TAM)

The main point of contact and liaison for Five9 for training, projects, operational improvement, and reporting.