Five9 helps you deliver exceptional customer experiences while modernising your contact centre through the power and agility of Five9’s cloud-based contact centre platform.
Whether you want to digitally transform your business by utilising digital omnichannel tools to engage with customers, manage onsite or remote teams with intuitive workforce optimisation tools, or streamline how everyone works through automation - Five9 has a solution bundle to fit your needs.
Read the datasheet for the solution bundles and to learn:
All the essential tools your teams need to operate a best-in-class inbound, outbound or blended global contact centre.
All capabilities of the Core Bundle plus omnichannel support and essential quality management.
All capabilities of the Premium Bundle plus full WFO capabilities to manage and motivate onsite or remote teams.
All capabilities of the Optimum Bundle plus analytics and workflow automation tools and apps.
Voice Contact
Centre
Digital
Engagement
Workforce
Optimisation
Workflow
Automation
Blended Inbound/Outbound
Agent Desktop Plus
Geo Redundancy
Call Recording
Softphone
Chat
Essentials QM
Enterprise QM
Enterprise WFM
Interaction Analytics
Proactive Notification
Full Platform
24/7 World Class Support
Core Functionality
Blended Inbound/Outbound
Agent Desktop Plus
Geo Redundancy
Call Recording
Softphone
Channels
Chat
Workforce Optimisation
Essentials QM
Enterprise QM
Enterprise WFM
Speech Analytics
Workflow Automation
Proactive Notification
Full Platform
Support
24/7 World Class Support
Core Functionality
Blended Inbound/Outbound
Agent Desktop Plus
Geo Redundancy
Call Recording
Softphone
Channels
Chat
Workforce Optimisation
Essentials QM
Enterprise QM
Enterprise WFM
Speech Analytics
Workflow Automation
Proactive Notification
Full Platform
Support
24/7 World Class Support
Core Functionality
Blended Inbound/Outbound
Agent Desktop Plus
Geo Redundancy
Call Recording
Softphone
Channels
Chat
Workforce Optimisation
Essentials QM
Enterprise QM
Enterprise WFM
Speech Analytics
Workflow Automation
Proactive Notification
Full Platform
Support
24/7 World Class Support
Core Functionality
Blended Inbound/Outbound
Agent Desktop Plus
Geo Redundancy
Call Recording
Softphone
Channels
Chat
Workforce Optimisation
Essentials QM
Enterprise QM
Enterprise WFM
Speech Analytics
Workflow Automation
Proactive Notification
Full Platform
Support
24/7 World Class Support
Deliver answers to common questions and solve customer problems with an intelligent virtual agent built on the latest AI communication technology.
Increase agent efficiency with real-time transcription and call summarisation.
Stay highly responsive and engaged with customers by filtering and intelligently routing SMS messages to the best possible agent and tracking progress from initial message to resolution.
Shorten resolution times and create better experiences by letting your customers show and share their problems with agents in real time.
Automate the process of interacting with your socially engaged customers to ensure prompt and consistent responses.
Automate follow-up when calls fail by providing automated outreach through email, SMS, or social to let your contacts know you missed them.
Engage customers quickly and drive positive business outcomes by monitoring social networking sites and automating follow-up based on pre-configured responses.
Provides a protective layer of security to prevent exposure of valuable customer data and assist with PCI and HIPAA compliance.
Plan, optimise, and manage your workforce with a single WFM solution that is interactive and customisable for end users.
Real-time dashboards and wallboards that provide holistic reporting from all of your disparate systems to understand contact centre performance.
Provide a variety of rewards to motivate agent behaviour, increase engagement, reinforce training, and improve productivity.
A turnkey managed service offering that provides technical assistance with administrative moves, adds, changes, and delete activities.
Web-based applications to configure and manage contact centre operations (Admin) and view real-time statistics, manage campaigns, and monitor agents (Supervisor).
Provides a point of contact within the Five9 telecom department that coordinates all your telecom activities.
Pre-built integrations with leading CRM solutions including Salesforce, ServiceNow, Microsoft, Oracle, and Zendesk.
Extends the length of time critical customer information is stored for governance and regulatory purposes.
An optional product for inbound, blended, and auto dialer customers that enables speech recognition capabilities for their IVR.
Automatically aggregate information in real time to improve decision-making by using a library of pre-built connections to popular business systems.
Collect payments and securely send the payment information directly to the payment processor.
The main point of contact and liaison for Five9 for training, projects, operational improvement, and reporting.